Family-owned and operated, high-end, estate winery in Sonoma County, Russian River Valley is looking for an onsite ambassador and estate representative, this is a Direct to Consumer, Wine Club and Hospitality position playing an integral role in a small and dynamic team.
Job Qualifications:
We are seeking a passionate, dependable, and self-motivated hospitality professional with sound knowledge of Sonoma County wine and, more generally, the world of fine wine.
Wine Club/Direct to Consumer:
- Minimum 5 years of experience in Wine Club coordination, Direct Sales and Hospitality
- Directly interface with avid wine collectors and high net worth individuals
- Professional/positive demeanor
- Exceptional customer service skills
- Timely follow up
- Excellent writing and computer skills (word processing, proficient in Excel, email)
- Familiarity navigating DTC e-commerce platforms and reporting
- Familiarity with email campaign software
- Ability to navigate within HTML coding template
- Knowledge with state shipping laws and Ship Compliant platform
- Knowledge running a wine club, club allocations, logistics with Federal Express, UPS
- Willing and able to physically assist with packaging wine club and wine orders
Hospitality:
- Experience in a luxury hospitality environment (fine dining or high-end winery).
- Demonstrated passion and dedication to learning about the world of fine wine. Candidates with some formal wine education preferred.
- An understanding of the requirements needed to provide a quality, high-touch experience:
- Commitment to learning the estate aesthetic and preferred presentation.
- Willingness to be flexible in a dynamic work environment.
- Possess a team mentality with an ability to take the initiative and/or provide support for all hospitality needs.
Essential Duties and Responsibilities:
Direct to Consumer – 75%
- Point of contact for Wine Club, DTC sales and inquiries
- Pre-Release outreach (Spring and Fall)
- Release coordination (Spring and Fall)
- Mailing List Cleanup/Prep with ongoing mailing list management
- Automatic Allocation Processing
- Order supplies
- Vendor Communication
- Sku Setup/Order Testing
- Email campaign coordination and testing
- Website
- Sales Analysis and Reporting
- Inventory management and bi-monthly physical inventory
- Compliance
- Strong Skills with Ship Compliant
- Assist with updating DTC compliance lists and notifying manager when fixes are needed.
- Assist with wine label registration, maintenance and quarantined orders as needed.
- Networking to drive business
Hospitality - 25%
- Strong skills to coordinate wine club and DTC with Hospitality Lead and assist Hospitality team
- Thorough understanding and ability to communicate the vision and story in a professional and engaging way.
- Ensure that all tastings are set up well in advance of scheduled appointments. This includes:
- Decanting wine
- Food preparation
- Table settings/Menus
- Assist with procuring agreed upon food for each tasting.
- Coordinate with third-party purveyors and our in-house chef for events.
- Assist with event execution as needed.
- Make sure all hospitality areas are clean and suitable for guests.
- Make sure all hospitality vehicles are in good condition for daily tours.
- Assist in maintaining all fresh floral arrangements in the hospitality areas.
- Follow up in a timely manner with guests post visit.
Qualifications
- Able to travel by car and operate hospitality vehicles.
- Must have valid CA driver’s license
- Able to sit at and operate a computer.
- Able to lift standard hospitality supplies (including but not limited to 50 pound cases of wine) intermittently.
- Able to push, pull, shove up to 50 pounds intermittently
- Occasional bending, twisting, and climbing intermittently
- Able to walk in vineyards and other uneven surfaces. Able to work in a kitchen with cooking tools.
- Excellent communication and interpersonal skills.
- Strong analytic skills. Strong Computer skills, fast and accurate typing, mastery of Microsoft Office/Excel.
- Previous POS knowledge, Commerce7, Wine Direct, Cellar Pass, Tock, UPS, Federal Express, and ShipCompliant
- Wine Industry/Administrative Experience.
- Marketing experience including both mass and direct.
Other Qualifications (Includes licenses, certificates, age, etc.)
- Valid California driver’s license and be insurable by the company.
- Willing to work 5 days per week (Tuesday through Saturday) and additional time as required
- Must be 21 years of age
- WSET Level 1 or 2 is preferred
- RBS Certificate
Job Types: Full-time, Part-time
Pay: $26.00 - $30.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- Holidays
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work Location: In person
