Tasting Room Lead

William Cole Vineyards • Full-time • Saint Helena, California, United States • $75k / year • 3w ago

Sales and Hospitality

Schedule: Tuesday-Saturday 9:00-5:30pm

The Environment

We are a historic stone winery built in 1873 in St Helena. Our portfolio of small production

wines from our vineyard and our Howell Mountain vineyards are big and robust yet elegant. Our Hospitality and Production team co-exist in the winery and are available to share ideas, or simply share a meal.

The Perks

Competitive Salary and benefits

Paid vacation

Sick pay

10 paid holidays

401k

Health, Dental and Vision insurance 100% paid for employee

The Job

Ability to provide unique, memorable tasting experiences within a historic winery and tasting room. Set up and breakdown of private tasting.
Processing and recording sales orders and customer information into commerce system
Process orders when doing the tours & fill out 3rd party forms for orders.
Manages the tasting room experiences with hands-on leadership.
Curate a hospitality environment that is welcoming to guests.
Reach Sales Goals through planning and execution.
Creatively comes up with ideas to bolster new members and high-touch experiences for guests.
Establishing and maintaining exceptional guest service and wine tasting standards.
Order and stock tasting room supplies.
Phone Sales to generate revenue.
Outreach and Relationship building within Napa Valley.
Maintains strong relationship with customers and members of the local community
Partners with Public Relations, Sales, and Marketing to promote each brands
Assist in Fulfillment: processing/exporting orders to Ship Compliant
Assist with packing and dropping off or scheduling for pick up of packages.
Assist private event coordinating assistance as needed onsite and offsite.
Assisting with event travel as needed.
Maintain strong communication regarding clients’ needs and requests.
Assist with email Marketing Campaigns via MailChimp.
Answer phones and book appointments in the calendar.
Assist in Monthly Inventory Management with Valley Wine and In-house
Support a clean and safe environment in all hospitality areas including restrooms.
Communicates and supports company policies and decisions in a positive manner.
Take initiative to complete tasks and projects
Demonstrate a high level of professionalism on and off the property.
Ability to appropriately handle sensitive and confidential information and/or situations and the ability to maintain discretion and confidentiality.
Special projects, errands, and other duties as assigned.