Assistant Tasting Room Manager

Lewis Cellars • Full-time • Napa, CA, US • 2w ago

Job Description

Provide on-the-floor leadership to maintain the flow of operations in all areas of the Lewis tasting room
Create memorable guest experiences and service standards to maintain the brand's reputation for excellence, ensuring service delivery stays above 98% and meets departmental KPIs
Motivate, coach, and develop staff to achieve or exceed established targets
Enforce company policies and standard operating procedures (SOP)
Collaborate with other departments to promote Lewis Cellars's brands and products
Supervise tasting room staff, provide direction, and delegate responsibilities as needed
Manage staff scheduling, timecards, performance reviews, employee development, and employee safety
Oversee Tasting Room team incentives to meet plans and maximize team effectiveness
Lead the winery outreach program and schedule Tasting Room Staff accordingly for outreach winery support
Monitor progress goals and provide reports to senior leadership
Partner with the Inventory Manager and Operations Manager to determine tasting menus, and create or update other menus based on inventory and wine menu
Resolve guest concerns/complaints using good judgment and tact
Facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)

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