Description

Perched upon the rolling hills that define the landscape of the Carneros AVA, Ram’s Gate welcomes visitors as they enter Sonoma’s Wine Country. The vision of owner Jeff O'Neill, Ram’s Gate Winery brings a new perspective on refined elegance through thoughtful farming, transparent winemaking, genuine hospitality, and sublime culinary experiences. The cornerstone of the O'Neill family portfolio, Ram's Gate is dedicated to creating compelling and uncompromising wines sourced from vineyards that encompass the spirit of Sonoma County. Its connection to the land is reflected in the breathtaking tasting room that overlooks the estate vineyard made up of 28 acres of organically farmed vines.

The Manager, Hospitality & Events is directly responsible for overseeing the planning, execution, and leadership of diverse events that showcase the winery’s commitment to luxury and sustainability, managing day-to-day event tasks such as vendor arrangements and event logistics, and ensuring each event is executed to reflect the winery’s high standards of hospitality. Additionally, they will assist the Estate Director across all aspects of Tasting Room operations, leading the hospitality team and fostering an environment that drives the business through extraordinary experiences that transcend expectation.

The ideal candidate thrives in a dynamic, guest-focused and team-oriented environment. They build authentic connections, and exude professionalism and warmth. They motivate and inspire through connection and understanding, and know that taking care of people first- team, Guests, Members, and the community - is the foundation for exponential growth. By driving brand engagement and enhancing guest connection, the Manager, Hospitality & Events supports significant business accomplishments, contributing to the winery’s growth and prestige.

Requirements

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Team Leadership and Collaboration: Manage and inspire a team of tasting room and event staff, fostering a collaborative environment that encourages innovation and a guest-first mentality. Drive initiatives that enhance team performance and quality.
Event Coordination: Arrange and confirm event details with vendors and manage all logistical aspects to ensure event success.
Event Execution: Oversee the operations on the day of the event, handling site visits, and ensuring all aspects of the event meet the predetermined standards.
Internal Event Planning: Plan and coordinate internal events such as Member, Media, and Trade events, ensuring each event is tailored to the audience and executed flawlessly.
Event Innovation and Execution: Lead the development and delivery of unique, differentiated events that enhance guest engagement. Ensure each event is a testament to creativity and high standards.
Communication and Collaboration: Work closely with Event Sales, Chef and Estate Director to communicate event details and proactively address any challenges.
Collaborate with relevant departments to ensure seamless execution and guest satisfaction.
Acts as an integral part of the Tasting Room management team, supporting the Wine Educators in service and leading to achieve monthly goals
Participates in daily lineups to set the team's tone, pace, and expectations.
Participates in educational opportunities for staff to ensure their wine, sales, sustainability, and industry knowledge is current and evolving; ensures the team conducts themselves as brand and sustainability ambassadors, demonstrating positive characteristics of exceptional guest service.
Serves as a positive change agent with an innovation midset, championing new initiatives and bringing forth fresh ideas to drive growth and elevation through the lens of hospitality.
Works collaboratively, fostering solution-oriented, positive and open communication
Aglie and forward thinking, working through humble leadership and the assumption of positive intent.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Experience: 3-5 years in event or hospitality management, preferably in the hospitality or wine industry.
Skills: Exceptional organizational, leadership, and communication skills. Ability to manage multiple projects in a fast-paced environment.
Characteristics: Passionate about wine, elevated hospitality, and sustainable practices. Solution-oriented with a strong guest-first mentality and the agility to adapt to changing needs.

Cultural Behaviors

O’Neill team members are Forward Thinkers. Hard Working without Drama. Friendly Problem Solvers who work as One Team to Always Deliver.

Physical/Mental Requirements

While performing the duties of this job, the employee is frequently required to do the following:

Sit for prolonged periods.
Perform some repetitive motion activities.
Coordinate multiple tasks simultaneously.
Lift, move, and stack boxes up to 60 lbs.

Work Environment

Work normally occurs in a temperature-controlled office environment with low to medium noise levels.

O’Neill Vintners & Distillers offers a competitive salary and comprehensive benefits package, including medical, dental, vision, and life insurance coverage, short- and long-term disability, a 401(k) with a company match, Paid Time Off, holidays, and more.

O’Neill Vintners & Distillers is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All candidates must pass a comprehensive background check and drug screen and adhere to all Company, Federal, and State Food Safety Regulations and Policies. This organization participates in E-Verify.

O'Neill Vintners & Distillers

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Manager, Hospitality & Events - Ram's Gate Winery