In a nutshell, we're all about making the world of wine a better place. We fund and source directly from independent winemakers to bring customers better quality wine for a better price. No thirsty middlemen as far as the eye can see.

It's a different way of doing things, sure. But it works. We're currently the largest online direct-to-consumer winery in the USA, shipping over 1 million(!) packs a year to curious wine lovers. And with an ambitious road ahead, we've got no plans on plugging the cork on growth.

Our global team (we have offices in the UK and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot.

The role of Workplace Administrator is a role within our Workplace team which is part of the Service Management department within Naked Wines.

Reporting into the Lead Workplace Engineer, this role encompasses the building, maintenance and reactive support of our workplace estate globally including the UK, US and Australia. The core day to day role of the Workplace Administrator is to support our Naked Wines staff members and enable them to do their best work with performant kit and stable office infrastructure.

The role carries out these core tasks via the use of Incidents and Service Requests and within agreed service levels. Although the role predominantly supports local staff members within shared timezones, the role is part of a global Workplace function that also remotely supports our other offices and staff members.

You will be are responsible for:

Triaging incoming support requests and serve as the IT Workplace point of contact;
Handling incidents and service requests within agreed Service Level Agreements (SLA);
Creating and maintaining self help articles within our Tech Hub;
Performing hardware and software troubleshooting including laptop failure and software reinstallation;
Managing and administering our user management platforms including Google Workspace, Slack, Ring Central and Office 365;
Assisting Service Management leads in identifying opportunities for future improvements and developing our strategic roadmap;
Contributing to the successful delivery of Service Management projects through timely completion of assigned tasks;
Procurement, installation and life-cycle maintenance of IT hardware and software (Mac, Chromebooks & peripherals).

Requirements

Experience: At least 12 months previous experience of providing technical hardware support. Previous experience working in a global organization.
Knowledge: Good understanding of supporting MacOS and Google Chrome environments; Familiarity with standard software applications, including MS Office Suite (O365), and Google Workspace. ITIL v4 Foundation or above
One Team Mindset: You see beyond individual achievement and work to ensure the whole team succeeds; familiarity with working across disciplines and across multiple time zones; self motivated and disciplined
Communication Skills: Ability to communicate effectively with non-technical stakeholders
Discipline: The globally distributed nature of our team means you may find yourself working without a direct line of command present. You need to be able to retain your high standard of work with or without supervision

Benefits

Compensation- $55-$65k
Annual Bonus
Health, Dental, and Vision Insurance - 90% employee coverage, 60% dependent coverage. Eligible from day 1
Holiday allowance - 34 days of paid time off, including 20 days of accrued paid time off (PTO) and 12 paid company holidays. Paid time off also includes your Birthday, plus one additional day for volunteer efforts
Retirement plan - 4% employer match. Eligible from day 1
Wine allowance - $50 a month towards your Nakedwines.com account
Gym contribution - Up to $25 a month towards a gym membership
Personal Pathways - Naked will pay up to $500 annually towards training on any topic you may be interested in pursuing (doesn't have to be work-related)
Company Share Plan

If you think you fit the bill, we want to hear from you. Get the ball rolling and hit ‘Apply' now.

Naked Wines

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Workplace Administrator