In-Field Customer Success Representative

Vineyard Robotics • Full-time • Santa Rosa, CA • $25 - $35 / hour • 3w ago

Here at Vineyard Robotics (a division of Orchard Robotics), we build AI-powered camera systems that mount on farm vehicles to scan vines and gather comprehensive data about every vine and the fruit it grows.

Our industry-leading technology provides vineyard managers & viticulturists with unprecedented insight into their vineyards, including accurate cluster counts, yield estimates, precise trunk inventories, vine-level disease detection, bud counts, shoot counts, canopy vigor measurements, and much more!

We're a seed-stage startup backed by leading VCs such as General Catalyst, Contrary Capital, Soma Capital, and Humba Ventures, along with notable angel investors such as Howard Lerman (founder of Yext).

We’re driven by our mission to enable farmers to produce more food for the world, much more efficiently. Every system deployed and every new vine analyzed means reduced waste and increased food production. Today, our technology is trusted by some of the largest vineyards and orchards across the nation.

About the Role:

Are you passionate about technology and eager to help farmers succeed? Join us as our first In-Field Customer Success Representative.

In this critical customer-facing role, you will support new, existing, and prospective customers, guiding them to success. You'll help vineyard managers and viticulturists discover and implement the value of our cutting-edge technology, while ensuring an exceptional customer experience. You’ll also collaborate with our sales team to conduct on-site demonstrations and training, and customer support.

What You'll Do:

– Serve as the primary person for customer inquiries, requests, and support needs.

– Provide hands-on support, training, maintenance, and troubleshooting for our FruitScope camera systems.

– Travel regularly to customer vineyards to deliver in-person implementation guidance, and technical support.

– Conduct live, on-site demos for prospective customers to showcase our technology in action.

– Regularly engage with customers to ensure ongoing satisfaction, and gather valuable feedback about our systems.

– Relay customer insights, requests, and suggestions back to our engineering teams, to play a pivotal role in shaping future development of our product.

What We Look For:

– Customer-first mindset, passionate about helping farmers succeed.

– Proactive, loves to problem-solve & tackle new challenges.

– Comfortable driving to vineyards and engaging directly with customers in-person.

– Highly responsive & reliable in addressing customer needs.

– Excellent communication and interpersonal skills.

– Strong organizational skills and the ability to manage multiple tasks simultaneously.

– Self-starter capable of working independently & managing your own schedule.

Preferred Skills & Experience:

– Previous experience in customer-facing roles (especially in agriculture or ag-tech).

– Familiarity or experience with vineyards or the grape/wine industry.

– Proficiency with digital tools such as Google Workspace (Docs, Sheets), Slack, and CRM systems like HubSpot.

– Existing relationships in the Northern California grape/wine industry is a plus.

– Comfortable and confident with daily, frequent customer interactions.

– Valid driver's license AND reliable personal vehicle for frequent travel to customer vineyards.

– Flexibility to occasionally work irregular hours to align with farmers' schedules.

Position Details:

– This is a full-time, hourly, seasonal role spanning approximately 9 months during the growing season.

– For high performers, there is the opportunity for conversion to a full-time, year-round position.

– Comprehensive health, vision, and dental coverage provided, fully paid by the company.

If you’re passionate about bringing cutting-edge technology to farmers, we want to hear from you. Even if you don't meet every listed qualification, we strongly encourage you to apply.