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Guest Relations Coordinator – Luxury Winery

Nelson Connects • Full-time • Calistoga, California, United States • $28 - $30 / hour • 4d ago

Guest Relations Coordinator – Luxury Winery

Location: Calistoga, CA

Compensation: $28–$30/hour

Schedule: Monday to Friday, 8:00 AM – 5:00 PM

About the Winery

Nestled in Calistoga, our by-appointment-only luxury winery offers guests a curated and intimate experience in a stunning private estate setting. Renowned for producing highly acclaimed wines, we are dedicated to providing world-class hospitality in every interaction.

About the Role

We are seeking a Guest Relations Coordinator for a newly created position that bridges both hospitality and administrative functions. This is a wonderful opportunity for someone who is personable, detail-oriented, and thrives in a refined, guest-facing environment.

Key Responsibilities

Coordinate and confirm guest appointments via phone and email
Prepare wine information sheets and release materials
Manage CRM data, generate FedEx shipping labels, and troubleshoot shipping issues
Assist with light social media and digital content efforts
Utilize platforms such as eSeller, Microsoft Outlook, Word, and Excel
Provide occasional support with tastings, including setup, pouring, and guest interaction

Ideal Candidate

Warm, personable, and highly organized
Strong background in both hospitality and administrative support
Tech-savvy, with experience using CRM or winery-specific platforms

Why Join Us?

If you’re excited about working in a beautiful setting with a small, passionate team and sharing exceptional wines with discerning guests, we’d love to hear from you.

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