Guest Relations Coordinator – Luxury Winery
Location: Calistoga, CA
Compensation: $28–$30/hour
Schedule: Monday to Friday, 8:00 AM – 5:00 PM
About the Winery
Nestled in Calistoga, our by-appointment-only luxury winery offers guests a curated and intimate experience in a stunning private estate setting. Renowned for producing highly acclaimed wines, we are dedicated to providing world-class hospitality in every interaction.
About the Role
We are seeking a Guest Relations Coordinator for a newly created position that bridges both hospitality and administrative functions. This is a wonderful opportunity for someone who is personable, detail-oriented, and thrives in a refined, guest-facing environment.
Key Responsibilities
- Coordinate and confirm guest appointments via phone and email
- Prepare wine information sheets and release materials
- Manage CRM data, generate FedEx shipping labels, and troubleshoot shipping issues
- Assist with light social media and digital content efforts
- Utilize platforms such as eSeller, Microsoft Outlook, Word, and Excel
- Provide occasional support with tastings, including setup, pouring, and guest interaction
Ideal Candidate
- Warm, personable, and highly organized
- Strong background in both hospitality and administrative support
- Tech-savvy, with experience using CRM or winery-specific platforms
Why Join Us?
If you’re excited about working in a beautiful setting with a small, passionate team and sharing exceptional wines with discerning guests, we’d love to hear from you.
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