Wine Club Assistant at Hearst Ranch Winery

Hearst Ranch Winery • Full-time • Paso Robles, California, United States • $21 - $23 / hour • 2w ago

Job Summary

The Wine Club Assistant serves as the primary point of contact for Hearst Ranch Winery's wine club members, delivering exceptional service, managing communications, and supporting administrative functions. This position reports directly to the Wine Club Manager and also provides support to other departments, including Tasting Rooms and Logistics, as needed.

The ideal candidate is self-motivated, personable, and customer-focused, with a professional demeanor and strong proficiency in both email and phone etiquette. They should feel confident building relationships with club members in person—both in the tasting rooms and at winery events.

This role is based at our Paso Robles location, with occasional responsibilities in San Simeon.

Regular Working Hours

This is a full-time opportunity, with a flexible work week. Times are subject to change during wine club releases or other events. Weekends, evening and/or early morning hours may be required.

Pay Range

Hourly, $21-$23

Essential Duties

Wine Club

Serve as the first point of contact for wine club members by responding to emails, phone calls, and text messages with prompt, professional, and friendly service.
Assist the Wine Club Manager with wine club release planning, including processing, shipping/pick-up coordination, and club member requests.
Assist the Wine Club Manager with outbound sales campaigns via email, phone, and text.
Manage customer relationship tasks such as data cleanup, updating member information, processing orders, and maintaining strong member engagement.
Review and organize club sign-up forms to ensure accuracy and completeness.
Proactively contact members with outdated payment methods to update billing information and avoid delays.
Support order fulfillment by assisting the Shipping Manager and Wine Club Manager with wine club pack-outs, and troubleshooting delivery issues or customer complaints.
Communicate with members regarding shipping exceptions, re-shipments, and pickup deadlines to ensure a seamless customer experience.
Act as a wine club presence in the tasting room to support conversion of new member and engagement with current members.
Assist the Wine Club Manager with club event planning and execution at our San Simeon and Paso Robles Tasting Rooms.

Administrative

Assist admin office with answering emails and phone calls.
Make reservations to visit the winery via Tock.
Take and relay accurate messages to the appropriate parties.
Provide Paso Robles tasting room staff with lunch breaks.
Assist with other tasks as assigned.

Essential Employability Skills and Attitudes

Ability to organize and utilize time effectively by coordinating department priorities and setting/meeting deadlines
Ability to understand instructions; to reason and make judgments relative to the job.
Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure.
Ability to adapt to situations and understand other’s feelings and personal viewpoints.
Ability to interface with all levels of employees and with the public.
Ability to accept responsibility for the direction and/or completion of an activity.
Ability to move hands/fingers easily and skillfully to operate typewriter and computer.
Ability to drive a vehicle in the transaction of company business. This requires a good driving record and may require the ability to provide evidence of personal vehicle liability insurance.
Ability to adhere to safe work practices as documented in Company safety policies.
Ability to demonstrate satisfactory attendance, and all Standards of Conduct as outlined in the Employee Handbook and Company policy.

Job Requirements/Qualifications

Education

Bachelor’s degree preferred or equivalent work experience

Experience

2 years administrative & customer service experience, preferably in the wine industry

Training

Licenses/Certifications

Valid California Class C driver’s license and clean DMV record

Language Skills

Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish desirable.

Computer Skills

Working knowledge of Excel, Word, Outlook, WineDirect, Tock, RedChirp

Knowledge

Familiarity with the Wine Industry *(may learn on the job with sufficient interest)

Equipment

Ability to safely drive HRW work vehicles for errands

Other Qualifications

Ability to transport yourself to and from work

Work Environment

Most time will be spent in the office or tasting rooms.

Emotional Effort

The job is routine with periods of isolated high activity/demand. Some tasks may have short deadlines requiring little or no overtime.

Job Setting

The job is performed in a variety of settings including an enclosed, climactically-controlled office, retail, productions, and agricultural settings. Work is completed independently and in cooperation with the management, other department and company personnel, and with the public.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits: