Tasting Room Manager

Confidential • Full-time • Paso Robles, California, United States • $68k - $70k / year • 3w ago

A dynamic, family-run Paso Robles winery is seeking a hospitality experienced professional to join their team as Tasting Room Manager. The position requires a detail-oriented, adaptable, and friendly individual ready to collaborate with a small, cross-functional team. The Tasting Room Manager will be responsible for day-to-day operations, Tasting Room team management, guest services, and overseeing of wine sales.

Responsibilities

Hands-on management of tasting room service and operations with attention to detail, organization, cleanliness, and efficiency
Deliver and ensure exceptional customer experiences that matches the values of the winery
Oversee reservations and communications from guests
Uphold and demonstrate company policies and values to create a healthy team environment
Hire, direct, and schedule Tasting Room team members
Develop team members’ wine and brand knowledge with regular training and meetings
Collaborate with other departments and upper management to create compelling experiences and sales plans for the Tasting Room
Monitor goals and sales growth with reporting
Oversee inventory management and reconciliation with monthly counts, bi-weekly transfers, and inputting of new skus
Manage day-to-day sales including wine club, online, and shipping orders
Balance cash register and deposits
Facilitate the upkeep and maintenance of the Tasting Room

Requirements

21+ years of age
2+ years of Hospitality Management Experience, preferably in the wine industry
RBS Certification
Passion for Hospitality and Providing an Exceptional Guest Service
Ability to Respectfully Direct a Team
Enthusiasm for Collaborating with Owners and Other Managers
Outstanding Communication Skills
Punctual and Ability to be a Self-Starter
Can-do Attitude
Strong Computer Literacy and POS Experience
Meticulous Organizational Skills with Strong Attention to Details
Values Integrity & Moral Uprightness
Creative and Strong Ability to Problem Solve
Professional Appearance and Demeanor
Available to work evenings, weekends, events and some holidays
Ability to lift and carry wine
Must be able to stand on multiple surfaces during a shift, as well as move from one space to another including indoor and outdoor locations
Must be able to ascend and descend stairs and ladders to assist in event set up and inventory management