Tasting Room Supervisor

The PlumpJack Group • Full-time • Napa, CA, US • $28 - $30 / hour • 1w ago

ESSENTIAL PURPOSE: Serve as a leader in the day-to-day operations of the PlumpJack Tasting Room, ensuring exceptional guest experiences and smooth team collaboration.

Essential Duties

Foster a positive and respectful work environment by leading through example, in alignment with the PlumpJack core values.
Coach and support the team members to deliver exceptional customer service, resolving guest concerns, and answering questions.
Oversee the opening and closing procedures for the tasting room, ensuring all staff are properly trained on these protocols.
Manage guest reservations and tasting room flow using Tock, optimizing guest experience.
Communicate current winery updates, including wine releases and upcoming events, to both staff and guests.
Maintain high presentation and housekeeping standards, ensuring the tasting room is clean, organized, and well-stocked
Assist with managerial tasks, as needed, including staff supervision and operational problem solving.
Represent PlumpJack Winery at offsite special events as required.
Participate in the monthly inventory counts of wine and non-wine merchandise.
Handle administrative responsibilities, including:
Weekly wine ordering
Shipping and order management
Customer service issue resolution
Ordering tasting room supplies

Skills And Aptitudes

Strong interpersonal and communication skills, with the ability to build positive relationships with colleagues, guests, and vendors.
Ability to adapt, pivot, and problem -solve in a fast-paced environment.
Excellent hospitality instincts, creating warm, educational, and sales driven guest experiences.
Proficiency with POS Systems and reservation platforms.
Experience hosting large groups and special events.
1-3 years’ experience in a guest facing winery environment