Trefethen Family Vineyards is looking to fill a customer-facing position on our enthusiastic hospitality team. We are a family-owned estate vineyard and winery in the Oak Knoll District of Napa Valley. For over 50 years, we have been crafting world-class wines with our own estate grown grapes. Our historic winery, originally built in 1886 and surrounded by our vineyards, is the centerpiece of our estate and the focal point for the many visitors we receive each year.

Often the first and last person our guests see during their visit, our Estate Concierges play a critical role in delivering a warm and welcoming experience. The Estate Concierges also assist with managing guest flow, processing and fulfilling wine orders, handling incoming phone calls and emails, and booking future reservations.

Essential Functions

Greeting all guests to the estate with warmth and enthusiasm
Working closely with Wine Educators and Supervisors to ensure smooth guest flow
Sharing the Trefethen story with guests, and occasionally pouring wines
Processing in-person sales orders and pulling wines for fulfillment
Answering incoming phone calls and e-mails, and booking reservations for future visits
Assisting with back-office order processing as needed, including wine club shipments
Participating in occasional winery related special events both on and off-site
Other duties as assigned

Job Requirements

Experience in customer service in the wine industry
Effective and courteous communication skills with diverse client groups
Proficient computer skills, including e-mail, customer databases, Google, Word, and Excel
Experience with winery POS systems, ShipCompliant and CellarPass preferred
Enjoy working in a team environment and supporting other employees as needed
Ability to handle frequently changing priorities with enthusiasm and a calm demeanor
Knowledge of wine and a passion to continue learning
Professional appearance and demeanor - business casual dress code
Must be available to work weekends, holidays and occasional evening
A positive attitude, a strong work ethic and a desire to have fun

Working Conditions

Work is performed within a general office environment, with standard office equipment available.

The nature of this position ranges from back-office desk-based telephone time to front desk in-person service with frequent standing and walking.

Physical Requirements

Operate a desktop computer using keyboard and mouse, employing repetitive arm and wrist motions.
Manual dexterity sufficient to reach/handle items and work with the fingers.
Specific vision abilities require close and distance vision.
Sit for long periods of time.
Occasionally lift and/or move objects weighing up to 46 pounds.
Occasionally bend, stoop, reach, kneel, crouch, or climb stairs

Job Type: Full-time

Pay Transparency Disclosure: The base pay scale offered for this position is $20-$22/hour. This salary range represents what we reasonably expect to pay for this position. However, the actual pay rate will depend upon job-related factors such as overall qualifications, skills, experience, education, etc. The Company reserves the right to modify the range at any time.

Trefethen Family Vineyards

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