Tasting Room Attendant FCW (Part Time 30 Hours)

Delicato Family Wines • Part-time • Santa Rosa, California, United States • $37.02k - $47.46k / year • 4w ago

Position Purpose

The Tasting Room Attendant promotes the sale of wine, wine clubs and non-wine products sold in the Tasting Room, while educating customers on Delicato history, brands and varietals. This position is also responsible for building relationships with customers and takes the initiative to provide excellent customer service and exceptional hospitality.

Functional Responsibility

Essential Duties

Provides customer service that exceeds expectations both in person and through phone conversation
Greets guests and pours wines for tasting according to procedure
Assists customers in wine selections and describes wines, winery history and provides general tourist information
Handles routine POS transactions using Tasting Room software which includes operating the cash register, processing returns, discounts, employee purchases, etc.
Meets established sales goals for wine and wine club memberships
Stays current on winery/wine knowledge
Assists guests to their vehicles with large purchases when necessary
Handles UPS /FedEx wine shipping using Tasting Room software
Cleans and stocks wine and displays
Assists with set up and break down for Tasting Room events
Other duties may be assigned

Non-Essential Duties

Other duties may be assigned

Minimum Requirements

Education and Experience

Understanding of basic winemaking techniques/procedures
Must be 21 years of age
Experience in customer service and operating a cash register preferred

Certificates and Licenses

Knowledge, Skills, and Abilities

Flexible schedule / some nights and weekends required
Outstanding customer service skills and ability to work with the public as well as fellow staff members
Ability to effectively communicate with diverse client groups
Commitment to excellence and high standards
Meets changing priorities in the workplace with flexibility and enthusiasm
Knowledge of best practices and procedures for CA Responsible Beverage Service
Professional appearance and demeanor
Strong computer skills and data entry experience a plus

Working Conditions

Winery environment
Occasionally may be required to lift and carry cases of wine
May need to determine color, taste and smell of wine using eyes, tongue, and nose

Work Standards

Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
Follows all Company policies and procedures

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.

California Pay Transparency Disclaimer: This is a Non-Exempt position. The pay range for this position is $17.33 to $26.99. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.

Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.

NOTICE TO THIRD PARTY AGENCIES

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Delicato Family Wines is an Equal Opportunity Employer.

#UncorkyourPotential

Nearest Major Market: Santa Rosa

Nearest Secondary Market: Petaluma

Job Segment: Cashier, Data Entry, Equity, Activities, Food Service, Hospitality, Administrative, Finance

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