Estate Ambassador

Joseph Phelps Vineyards • Full-time • St Helena, CA, US • $24 - $26 / year • 1w ago

Estate Ambassador - Providing Luxury Hospitality Experiences

Joseph Phelps Vineyards, renowned for producing world-class wines, seeks a passionate and dedicated Estate Ambassador to join our dynamic team. We are committed to excellence in every aspect of our operation, from grape growing and winemaking to sales and, most importantly, hospitality. If you share our values of excellence, growth, respect, and gratitude, and are committed to providing exceptional guest experiences, we invite you to become part of the Joseph Phelps family.

As an Estate Ambassador, you will be the face of Joseph Phelps Vineyards, creating memorable and luxurious brand experiences for our guests. You will achieve this by delivering unparalleled customer service and showcasing our exceptional wines and winery estate.

SUMMARY:

The Estate Ambassador is responsible for conducting elevated tastings and promoting the sale of wine and non-wine products at our Home Ranch. This role involves managing purchasing transactions (including ship sales, daily cash operations, and wine club enrollments), demonstrating expertise in Commerce 7 and Tock software, and supporting hospitality special events both on and off-premise.

DUTIES AND RESPONSIBILITIES:

Create Exceptional Guest Experiences (70%):

Uphold Joseph Phelps Vineyards' commitment to providing world-class customer service, ensuring every guest feels welcomed and valued
Greet all visitors to the Historic Winery with warmth and professionalism
Conduct engaging and informative tours and tastings in a manner consistent with our brand's luxury image, catering to diverse audiences, including trade professionals and VIP guests
Continuously expand your wine and industry knowledge through relevant publications and interactions with our winery and vineyard teams
Artfully describe our wines, winemaking techniques, and winery history, answering guest questions with expertise and enthusiasm
Actively engage with guests to foster relationships and encourage purchases, providing personalized recommendations
Seek out external opportunities to promote the Joseph Phelps Vineyards brand and attract new visitors
Clearly and enthusiastically communicate Wine Club benefits to all visitors, striving to achieve conversion rate objectives
Collaborate closely with the Wine Club and E-commerce teams to stay informed about shipments, events, and promotions
Promote Phelps Preferred Wine Club membership
Pour wines with precision and grace for various tasting experiences
Manage complex purchasing transactions, including ship sales, international sales, Phelps Preferred enrollments, and inventory transfers
Provide support for hospitality special events as needed, ensuring seamless execution and guest satisfaction
Embody our cultural values of Excellence, Growth, Respect, and Gratitude in all interactions
Perform other duties as assigned by the manager

Efficient Service Support (30%):

Maintain the cleanliness, organization, and overall ambiance of the Guest Center, reflecting our commitment to luxury
Operate the point-of-sale system with accuracy, processing cash and credit card transactions
Address and resolve customer issues related to service, products, or personnel with professionalism and empathy
Manage email and phone correspondence with visitors, ensuring timely and helpful responses
Serve as the point of contact for customer service inquiries following visits
Ensure wine is properly stocked and accurate daily inventories are maintained
Maintain an adequate inventory of glassware, wine, and support materials
Oversee the daily set-up and break-down of the Tasting Room and Terrace, including seating arrangements
Ensure that the daily opening checklist and all tasks are completed efficiently and effectively

Requirements

Professional experience & know how:

3-5 years of experience in the hospitality industry, with a focus on luxury service
Proven public speaking and facilitation skills, with the ability to engage large groups
Exceptional active listening skills, with the ability to understand and respond to diverse guest needs
Excellent interpersonal skills, with the ability to lead, follow, and collaborate effectively
Self-motivated with the ability to identify and resolve issues independently

Personal & interpersonal skills:

Highly developed organizational, time management, and communication skills
Ability to multitask, work independently, and thrive in a fast-paced team environment
Exceptional communication skills and the ability to lead and motivate others
Ability to foster team dynamics and synergy across departments, optimizing resource potential

Benefits

Health Care Plan (Medical, Dental & Vision)
401k
Paid Time Off
Family Leave
Training & Development
Wellness Resources (Lifestyle reimbursements)
Wine allocation and discounts
LVMH exclusive benefits

NOTICE: Joseph Phelps Vineyards collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

Joseph Phelps Vineyards is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

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