Customer Service Representative - DTC Wine

Chatterbox Wine Marketing • Full-time • Remote (United States) • $18 / hour • 4w ago

Chatterbox Wine Marketing is seeking experienced customer service, team members. Ideal candidates will emanate from either the customer service or the hospitality industry. Wine knowledge is recommended.

We hire for the team first - great candidates will want to work with a tight-knit group of Customer Service Representatives. This is an excellent career move for someone willing to work Tuesday-Saturday 8 am - 5 pm PST.

Chatterbox Wine Marketing is a trusted and recognized company with a rich history of providing wine sales support and customer service to some of the most sought-after brands in the wine industry. As the direct-to-consumer sales & service market continues its explosive growth, Chatterbox continues to build on its reputation of helping wineries sell more through relationship-based selling and providing superior customer service.

Job Description:

Works closely with ultra-premium wineries as an extension of their Direct to Consumer customer service.
Gains first-hand knowledge of our winery clients through virtual immersions giving our employee’s the opportunity to meet and work with some of the most prestigious wineries and winemakers in Napa Valley, Sonoma, Oregon, and beyond.
Provides white-glove customer service opportunities by communicating with wineries' top guests, wine club, and mailing list members via telephone and email on exclusive offerings.
Reporting all customer feedback to the winery and providing outstanding customer service on the winery’s behalf.
Works independently and within a team towards meeting specific campaign targets with an expectation to meet or exceed these goals daily.
Directly working within winery eCommerce and CRM modules including; Wine Direct, eWinery, eCellars, Commerce7, SalesForce, and more – enhancing knowledge of various platforms.
Chatterbox offers ongoing wine education and service training.

Job Type: Full-time

Pay: $18.00 per hour

Benefits: