Waitstaff - Events

Kendall-Jackson Wine Estates • Full-time • Santa Rosa, CA, US • $17 - $20 / hour • 1w ago

Jackson Family Wines is much more than a family owned wine company. We're risk-taking innovators with a strong belief that quality is paramount. We're always on the lookout for top talent -- individuals who possess a strong work ethic, commitment to quality and share our beliefs in healthy lands and a healthy community.

Our wait staff provides food and beverage services to guests in a friendly, efficient, and professional manner, ensures a positive experience for all guests, and assists with event set-up and tear-down. This on-call position allows the flexibility to select shifts based on your availability.

Duties And Responsibilities

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Assists with event pack-out, set-up and tear-down including china, tables, chairs, linen, and other event equipment
Responds to guests questions regarding food and beverage items and has knowledge about ingredients and varietals
Opens/presents/pours wines in a professional manner as needed from bar or tableside
Communicates with Event Manager or Event Chef any special guest requests or allergies
Maintains knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of guests as needed
Refills guests' beverages as requested; monitors guests during meals to provide for all needs
Serves, clears and busses tables as needed using an Open Service style to minimize interruption to guests
Possesses and maintains knowledge of all beverage selections available and characteristics/description of wine being served at that event; menu items, preparation method/time, ingredients, sauces, portion sizes
Maintains cleanliness and sanitation at all times; performs opening and closing duties
Resolves guest problems/complaints; utilizes best judgment in resolving issues or refers to Event Manager or Chef as needed
Works with other staff members to ensure optimum service to all guests; food delivered in a timely and coordinated manner; proper silverware on table prior to food delivery, proper wines with each course, etc.
Completes all necessary paperwork; timesheets, event follow-up worksheets, incident reports
Performs other duties as assigned by manager

Qualifications

Previous experience in a fine dining / catering setting
Thorough knowledge of state liquor regulations; ability to identify when a guest has had his/her alcohol limit
Strong organizational skills; ability to manage priorities and workflow
Versatility, flexibility, and a willingness to work at various winery locations including outside, in caves, in vineyards with constantly changing priorities with enthusiasm
Excellent customer service skills
Good judgment with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds
Must be able to speak, read, write, and understand the primary language(s) used in the workplace
Must be able to work evenings, weekends and flexible schedules

Physical/Mental Requirements

While performing the duties of this job, the employee is frequently required to do the following:

Stand and walk for long periods of time.
Lift and move up to 50 pounds.
Open multiple bottles of wine.
Understand and respond to a diverse population.
Coordinate multiple tasks simultaneously

Wage Transparency

The base pay for this role ranges from $17.45 - $23.13 per hour. Compensation will be determined by candidate experience, skills, and location.

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.