Part-time, 3-days a week (including weekends), OT as required
Position Summary: This position is designed to provide guests to Kenwood Vineyards with an outstanding and unique winery experience. Our hospitality representative’s work with a team of skilled professionals to ensure guests receive the best impression of Kenwood, with a focus on customer service, sales and wine club sign-ups. Hospitality representatives will have strong passion for wine and exhibit enthusiasm to grow their knowledge and share this informationwith our guests.
DUTIES AND RESPONSIBILITIES:
- Providing guests with an outstanding and unique experience. This includes
- Providing friendly and sincere greeting
- Educating guests about Kenwood ’s history and wines
- Developing ongoing relationships with guests to stimulate repeat visits and future sales.
- Hosting a unique and engaging tasting
- Pouring and describing wines and winemaking techniques
- Setting up and conducting general and elevated tastings for trade, VIPs or club members
- Promoting and selling Kenwood Wine Club, wine products and gift merchandise
- Handling routine purchasing transactions and daily sales accounting.
- Answering phones when necessary and booking reservations
- Assisting with hospitality special events, special wine tastings, and VIP luncheons/dinners
- Setting up visitor’s centers as needed by Manager (menus, glasses, tasting notes, water, and all proper marketing materials)
- Bar duties of opening wine, cleaning buffing wine glasses, restocking
- Actively participate in regularly scheduled staff meetings.
- Stay current on recent wine reviews, industry issues
- Learn about other wineries and their wines.
- Assist Leads and Manager, in providing a secure environment at close of day, ensuring final security and alarming of the Visitors Center.
· Learn and adhere to all principles of Kenwood Vineyards ISO QSE Management System.
· Respond quickly and graciously to customer requests and feedback.
QUALIFICATION REQUIREMENTS:
Essential:
- Proven sales results, in the wine industry or other
- Knowledge of wine & wine production as would normally be attained through 1-3 years of experience in the wine industry.
- High school diploma or equivalent. Some college level education preferred, specifically in Business Administration, Marketing or Public Relations.
- Excellent verbal & interpersonal communication skills required.
- Clean and professional appearance
- Flexible schedule including weekends, some holidays and evenings as necessary
- Must be at least 21 years of age
Desirable:
- Bilingual any other language a plus
· 1-3 years’ experience in a hospitality focused environment
· RBS and Serve Safe certified
Physical Requirements:
- Ability to lift heavy boxes (40-50 lbs) on a repeated basis.
- Position entails excessive standing and walking, and considerable bending.
- Ability to work in both an indoor and outdoor setting
Pay Transparency Disclosure: The pay scale for this position is $19.00/hr - $21.00/hr. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. The Company reserves the right to modify the range in the future.
Job Type: Part-time
Pay: $19.00 - $21.00 per hour
Benefits:
Shift:
Work Location: In person
