We are seeking an experienced Tasting Room Manager, initially for 40 hours a week or more, to join our fun and exciting team. The position will report directly to the President. The Tasting Room Manager will be responsible for making sure our guests receive a 5-star experience each and every time they visit. The ideal candidate is a person who is extremely passionate about wine, has extensive knowledge of not only the Temecula Wine Region but various regions across the USA and around the world, and has previously worked for a winery in the same position for 3+ years.
Job Description Details
- Oversee the day-to-day operations of the tasting room which includes tastings, visitor relations, and staff performance
- Train and supervise tasting room employees
- Create and execute engaging, educational, and memorable positive experiences for guests
- Effectively suggest and promote wine sales & club memberships to customers
- Positive execution of winery and guest events
- Acquire and maintain a thorough knowledge of our winery and our wines
- Greets visitors to the Winery and pours wines for tasting
- Educate customers about wine, the history of our winery and vineyards, and of the Temecula Valley Wine Region
- Assist customers with transporting wine to customer vehicles when needed
- Answer visitor questions and able to provide general tourist information
- Creating work schedule
- Ordering merchandise for the winery.
May be assigned other tasks or be asked to participate in other activities both
on-site and off-site as needed, and additional duties related to wine and/or
customer service
Hours and Compensation
- $28- $32 per hour, depending on experience, plus tips and commission.
Qualifications
- Minimum two years experience in a management role within a winery
- Extensive wine knowledge — WSET or Court of Masters Sommelier qualifications preferred
- Proficient and or familiar with POS systems, Wine Software, toast.
- Knowledge of tasting rooms and grape-growing regions inside and outside of the Temecula Valley
- Professional appearance and demeanor
- Excellent sales ability to maximize wine club and tasting room sales
- Merchandising experience for order and tasting room stocking
- Warm and friendly, outgoing and trustworthy
- Able to work a flexible schedule (weekends, holidays and evenings)
- General math skills, be able to calculate figures and amounts such as discounts, interest, commissions and percentages
- Excellent verbal communication, customer service, ability to resolve conflict, teamwork, persistence, selling to customer needs, thoughtfulness, professionalism, client relationship building
- Ability to understand and follow written and verbal instructions
- Excellent people skills, able to project a friendly and helpful manner at all times
- Ability to multi-task and be situationally aware of your surroundings
- Able to perform quality work efficiently and with minimal supervision
- Open to working on-site special events after hours if needed
- Open to working other special events off-property when needed
- You must be open to change, and able to be responsive and flexible to last-minute requests
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- Oversee essential administrative operations, including payroll processing, staff scheduling, inventory management, and reporting responsibilities.
- Manage operational budgets by controlling labor costs, cost of goods sold, and other key expenses.
- Ensure full compliance with company policies, labor regulations, and all state alcohol service requirements.
- Maintain a consistently clean, organized, and visually appealing tasting room and member lounge environment.
- Address guest concerns with professionalism and efficiency, ensuring swift and satisfactory resolution.
- Partner with marketing and retail teams to design and execute engaging promotions, events, and guest experiences.
- Conduct regular performance reviews and support ongoing training and career development for team members.
Physical Requirements
- Must be at least 21 years of age
- Be able to coordinate multiple tasks simultaneously
- Able to lift up to 40 pounds
- Must be able to stand, walk, lift and bend for up to 8 hours per day
Job Type: Full-time
Pay: $28.00 - $32.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Experience:
- Management in the wine industry: 2 years (Required)
License/Certification:
- Driver's License (Required)
- Certified Sommelier (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Temecula, CA 92592 (Required)
Ability to Relocate:
- Temecula, CA 92592: Relocate before starting work (Required)
Work Location: In person
