About Our Company

Ponte Family Estate Winery opened in 2003 and is a California based company operating in the heart of the Temecula Wine Country. We have been farming our vineyards since 1984 and are a real working winery, growing and producing over 20 estate grown varietals within certified sustainable facilities.

We are located right next to our Four Diamond, 90 room, boutique hotel Ponte Vineyard Inn, and are surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country.

We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.

Summary

The Reserve Room Host/Hostess will welcome and direct guests in the "Wine Club Member only" Reserve Room and Deck, in a quick and efficient manner while providing exceptional service.

Compensation: $16.50 hourly

Schedule

Friday - Sunday, at minimum based on business needs.

Essential Duties And Responsibilities

Welcome members into the Reserve Room & Deck.
Greet members with a smile and respond quickly to requests in a friendly and courteous manner.
Seat guests in an organized and efficient manner, considering reservations and table availability.
Provide wine lists and inform guests of daily specials or promotions.
Answer any questions guests may have about the wine list, food or drink options, or promotions.
Ensure the cleanliness and attractiveness of the reception area.
Manage reservations, including any changes or cancellations.
Uphold the standards of customer service, winery policies and hospitality at all times.
Communicate information to Reserve Room Associates regarding anything needed to ensure the member's satisfaction is exceeded.
Thank the member for coming and invite them to return.
Perform any other tasks as requested by the Tasting Room Manager or Assistant manager.
Work well under pressure when the room is busy and complete all assigned tasks in a timely and accurate manner.
Always have high expectations for service levels.
Understand and adhere to the Ponte values and service standards.
Understand and adhere to environmental standards set by the winery.

Qualifications

Must be 21 years or older.
Ability and willingness to work in a standing position for long periods of time, and in the outdoors, during inclement weather.
Ability and willingness to stand, walk, and bend for extended periods of time.
Ability and willingness to lift, lower, push, carry, or pull up to 40-50 lbs. on a consistent basis.
Ability and willingness to bend, squat, stoop, and climb stairs on a consistent basis.
Must be available to work weekends and holidays.
Must be able to work special events ( i.e. barrel tastings, wine club pick up parties, etc.)
Experience with wine desirable but not essential.
Positive attitude, good conversational skills and enjoys working with the guests.
Fluent in English.
Able to engage the guests in a clear and professional manner.
Be willing and able to work well under pressure.
Work in high paced work environment.
Ability to multitask.

Company Standards

Understand the Ponte Values, and Service Standards.
Ensure the safety of guests and associates.
Follow the environmental standards set by the Company
Treat all associates and guests in a respectful manner.
Exhibit integrity (honesty and truthfulness).
Perform any other duties as required by your Manager.

Ponte Winery

New Jobs

RESERVE ROOM HOST/HOSTESS