Tasting Room Manager:

Obelisco Estate Winery, Woodinville, WA

Summary: The Tasting Room Manager is responsible for overseeing all aspects of the winery's tasting room, ensuring an exceptional guest experience that builds brand loyalty and drives direct-to-consumer (DTC) sales. The ideal candidate is a passionate, hands-on leader with strong hospitality, management, and sales skills who can represent the winery's brand and story to visitors from around the world.

Responsibilities

Leadership and staff management:

Recruit, hire, train, and supervise a team of tasting room associates and wine educators.
Lead by example, fostering a positive, professional, and high-performing team culture focused on hospitality and sales.
Create and manage staff schedules to ensure proper coverage during peak seasons and events.
Conduct regular staff meetings to provide ongoing training on wine knowledge, sales techniques, and operational updates.
Handle performance reviews, coaching, and disciplinary actions as needed.

Guest experience and sales:

Oversee all day-to-day tasting room operations, ensuring a clean, organized, and inviting environment.
Develop and execute engaging tasting experiences and programs that educate guests and drive sales.
Actively engage with guests on the tasting room floor, providing memorable and authentic brand interactions.
Develop and implement strategies to increase wine club sign-ups and member retention.
Monitor sales performance, conversion rates, and other key metrics, and report results to upper management.
Promptly and professionally resolve guest complaints and issues.

Operational and administrative duties:

Manage wine, merchandise, and supply inventories, coordinating with production and marketing teams as needed.
Oversee all point-of-sale (POS) systems, cash handling, and daily sales reconciliation.
Collaborate with marketing to ensure all pricing, menus, and collateral are accurate and up-to-date.
Support the planning, setup, and execution of winery events, both on-site and off-site.
Prepare and maintain regular reports on financial performance and tasting room operations.

Compliance and safety:

Ensure strict adherence to all Washington State liquor laws and other regulatory requirements.
Maintain and enforce health and safety standards for the tasting room, employees, and guests.
Ensure all staff possess current Washington State MAST 12 and Food Handler's permits.

Qualifications

Minimum of 1 year of management experience in hospitality, wine, or a high-end retail environment.
Exceptional leadership, communication, and interpersonal skills.
Demonstrated proficiency in driving sales and managing budgets.
Extensive knowledge of wine, with a passion for Washington state wines.
Proficiency with Orderport POS, inventory, and reservation systems.
Strong organizational skills and an excellent attention to detail.
Ability to work a flexible schedule, including weekends, holidays, and evenings.
Must be at least 21 years of age.
Ability to lift up to 50 pounds.

Salary

$60,000 - $70,000 plus tips.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

Employee discount
Paid sick time
Paid time off

Application Question(s):

Are you able to work weekends and evenings?
Have you managed staff before? If so, how many?
Have you worked in the wine industry?

Experience:

Hospitality management: 1 year (Required)

Ability to Commute:

Woodinville, WA 98072 (Required)

Work Location: In person

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