Position Summary:

Page Springs Cellars is seeking a reliable, service-driven professional to join our team in a multifaceted role that supports both guest engagement and operational excellence. The ideal candidate will demonstrate attention to detail, adaptability, and a commitment to providing an outstanding customer experience while maintaining administrative and inventory functions within the tasting room and wine room.

Qualifications

Demonstrated interest in wine and hospitality; willingness to learn about products and services
Prior experience in customer service, hospitality, or retail (preferred)
Strong verbal and written communication skills
Familiarity with winery POS systems such as Commerce 7 or Wine Direct (preferred)
Proficiency in Microsoft Excel and UPS tracking systems and/or string willingness to learn
Ability to manage multiple tasks efficiently in a fast-paced environment
Must be at least 21 years of age in accordance with alcohol service regulations
Arizona Food Handler Certification and Title 4 Certification (required)
Flexible availability including weekends and holidays

Key Responsibilities:

Deliver courteous and knowledgeable service to all guests in the tasting room, wine room, and via phone/email communications
Promptly and professionally respond to inquiries while maintaining expertise in tour programs, reserved spaces, events, wine club services, and website offerings
Manage point-of-sale system (Commerce 7), including inventory adjustments, pricing updates, menu configuration, and routine system auditing
Facilitate inventory processes including order placement, receipt, reconciliation, and restocking of wine, merchandise, and art.
Ensure the wine room is organized, clean, and visually maintained to brand standards
Maintain positive relationships with tour operators and external partners
Assist in administrative functions supporting Wine Club and Tasting Room operations and logistics
Responsible for prompt correspondence with organizing and booking Reservable Spaces
Be a liaison between Guests, TR Staff, TR Manager, Merchandiser, and Wine Club Manager

Compensation & Benefits:

$20.00 per hour
Daily tip share (¼ share per shift)
Commission on wine club sign-ups
Ongoing wine education and training opportunities
Employee discounts on wine, food, and merchandise
Review with bonus opportunities

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Tasting Room & Wine Room Assistant