Simple Theory Wine Co. is in search of a full-time DTC Sales Manager for its downtown Frederick location. You will be responsible for overseeing and managing several direct-to-consumer sales channels including the tasting room operations and customer experience, wine club growth and allocations, executing intimate educational events, fulfillment of online orders, and driving revenue growth through multiple direct-to-consumer channels. If you have experience training others to delight customers while also ensuring all other responsibilities are taken care of, and you have a passion for promoting MD wine, we encourage you to apply!
Who we are: Simple Theory Wine Co. is a contemporary expression of winemaking rooted in three generations of Maryland vintners. Our thoughtful approach to the art and science of winemaking allows us to craft refined, sustainably produced, small-lot wines.
All applicants must be over 21. We offer competitive compensation as well as a benefit package.
Job Duties:
- Assemble and train a high-performing Tasting Room team
- Manage inventory and merchandise wine and products in an attractive, effective, and functional manner
- Track sales and expenses for all products
- Manage daily consumer activities at the Tasting Room, including greeting visitors, providing tastings, wine education, and staffing events
- Drive wine sales and club acquisition across all sales venues
- Maintain excellent customer service while up-selling wines and memberships
- Collaborate with sales, distributors, and winery staff
- Assist with wine club shipment processing and pick-up orders
- Act as Brand Ambassador at the Tasting Room and outside events
- Identify successful strategies and implement tactical plans
- Manage Point of Sales operation and Commerce7 backend
- Mentor and review staff, address complaints, and resolve conflicts
- Schedule and conduct staff meetings
- Execute best-in-class tasting experiences and events
- Elevate staff's wine knowledge
- Ensure appropriate staffing and schedules
- Perform retail operations tasks
Job Qualifications:
- Two years prior experience managing a winery, DTC sales team, or a related hospitality field
- High school diploma or equivalent required, bachelor's degree in business or a related field highly preferred
- WSET Level 1 or similar wine training highly preferred
- Passion for Maryland wine, educating customers, and elevated food pairings
- Consistent weekend availability required
- Professional appearance and demeanor
- Excellent communication and leadership skills
- Strong analytical and problem-solving skills
- Ability to build and maintain relationships with clients
- Self-directed and motivated
- Ability to be tactful, diplomatic, and courteous even in stressful situations
- Ability to balance multiple priorities and details simultaneously with maturity and self-confidence
- Ability to speak effectively before diverse groups of customers
- Ability to carry up to 45 lbs (one case of wine)
- Ability to stand and walk for long periods of time
- Proficiency in Microsoft Office Suite and CRM software (Commerce7, MailChimp, RedChirp)
- Must be eligible to work in the United States and have original, unexpired documents to verify eligibility.
- Simple Theory Wine Co. provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, status as a Vietnam era veteran or other covered veteran or any other bases protected by applicable local, state or federal law.
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Frederick, MD 21701 (Required)
Ability to Relocate:
- Frederick, MD 21701: Relocate before starting work (Required)
Work Location: In person