Who we are:
Big Machine Distillery is a fast-growing premium spirits company with corporate offices located on Music Row. The sister company to Big Machine Label Group, Big Machine Distillery operates in a fast-paced, creative environment and serves as the hub for our multi-state sales team, and our three tasting rooms located in downtown Nashville, Berry Hill, and Lynnville, TN. The Brand is growing nationally, leading to new and exciting ventures daily. This position works in the tasting room in Lynnville, TN.
Tasting Room Associate Job Description
- Give engaging and energetic tours
- Ensure that all guests have a remarkable experience and are given top-quality service at all times
- Embody the company culture of creating the Big Machine Experience through energetic storytelling and guest interaction
- Ensure that all beverages are prepared and served according to the recipes, portion sizes, and serving/presentation standards
- Be willing to gain deep knowledge of our story, and spirits, and the ability to accurately describe these to guests
- Perform other responsibilities as assigned
What you offer us
- The ability to thrive in a fast-paced and dynamic environment with the ability to pivot and make good decisions quickly
- The ability to remain calm and upbeat during stressful times
- Good time-management skills and the ability to be self-directed
- A personality that thrives on engaging with guests
- The desire and ability to lead and motivate others
- Strong communication skills
Physical requirements
- Able to work in a standing position for long periods of time
- Able to reach, bend, stoop and frequently lift up to 100 pounds
- Able to work in adverse weather conditions (heat, rain, wind, etc.)
Desired qualifications
- Previous customer service experience
- Tour experience a plus
Summary of a typical day
- Conduct Distillery Tours
- Enthusiastically engage with guests
- Ensure that the tasting room is clean, organized, well-stocked, and in good working order
- Prepare cocktails, rotate stock, and maintain knowledge of all beverage products and merchandise
- Reconcile cash drawer and deposits daily
- Record weekly inventory of merchandise
Reports to:
Facilities and Administrative Manager
Job Type: Part-time
Benefits:
Shift:
Experience:
- guest service: 1 year (Required)
- Merchandising: 1 year (Preferred)
- Time management: 1 year (Required)
Work Location: In person