Job Summary:
Lecavalier Cellars is seeking enthusiastic tasting room servers to join our new Tasting Room in Newcastle. The ideal candidates will ensure a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit.
As a dedicated Ambassador you will greet all visitors and pour wine for tasting, while describing wines, winemaking techniques, winery history, and providing general tourist information ensuring a wonderful wine tasting experience.
Under general supervision, you’ll work as part of a team to support tasting room operations in a manner that achieves the established financial goals, ensures a rich consumer experience, builds consumer loyalty and reflects the brand essence.
What You Will Do:
Perform Tasting (85%)
· Perform Wine Educator tastings.
· Prepares the tasting room for daily opening and closing.
· Describes wines, winemaking techniques, and winery history; answers visitor’s questions about wines.
· Conduct an entertaining and informative wine tasting for all guests using educational tools, storytelling and accurate facts.
· Handles routine purchasing transactions (includes operating cash register and accounting of daily sales).
· Assists and supports hospitality special events.
· Participates in maintaining inventory and assists with counts, and audits.
· Understands and effectively communicates the Brand message.
· Processes orders and wine shipping orders in compliance with federal and state regulations.
· Accurate entry of wine club signups while following confidentiality procedures.
· Proficient use of point of sale system (Commerce 7).
· Conduct experiences at a high level both indoors, outdoors, in varying elements and throughout the day.
Support Back of House Operations (15%)
· Maintains orderly warehouse space including breakroom. Keeps wine and merchandise stocked in tasting room. Creates wine and merchandise displays in the tasting room.
· Accurately samples out wine for pours, donations, and breakage.
· Restocks supplies in the tasting room, bathrooms, warehouse and breakroom.
· Maintain cleanliness of all tasting room spaces: indoors, outside, breakrooms, bathrooms and back of house. Support back of house cleaning with glass washing/polishing, trash/recycle
· Maintain cleanliness of all other spaces: Patio and parking lot is free of all trash. Patio and patio tables are cleaned as needed.
· Assist in table or event displays including flowers, and seasonal displays.
What You Will Need:
· High school diploma or State-issued equivalency certificate plus 2 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing, or teaching and educating others experience.
· Required to lift and move product weighing up to 50 pounds.
· Required to work weekends and a flexible schedule as needed.
· Knowledge of basic computer operation.
· Required to engage in frequent walking and standing.
· Required to multi-task with focus on detail and switch gears quickly.
· Experienced in reading and comprehending simple instructions, correspondence, and memos.
· Experienced in writing simple correspondence and procedures.
· Experienced in conflict resolution.
· Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.
· Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
· Required to be 21 years or older.
What Will Set You Apart:
· 2-3 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, direct to consumer marketing, or wine education experience.
· Knowledge of wine and wine production.
· Knowledge of federal and state legal compliance related to tasting room operations.
Compensation:
· Hiring Range Posted: $18 / hr - $20 / hr + Tips + Incentives!
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Required)
License/Certification:
- California Drivers License (Required)
Ability to Commute:
Ability to Relocate:
- Newcastle, CA: Relocate before starting work (Required)
Work Location: In person