Job Summary:

Lecavalier Cellars is seeking enthusiastic tasting room servers to join our new Tasting Room in Newcastle. The ideal candidates will ensure a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit.

As a dedicated Ambassador you will greet all visitors and pour wine for tasting, while describing wines, winemaking techniques, winery history, and providing general tourist information ensuring a wonderful wine tasting experience.

Under general supervision, you’ll work as part of a team to support tasting room operations in a manner that achieves the established financial goals, ensures a rich consumer experience, builds consumer loyalty and reflects the brand essence.

What You Will Do:

Perform Tasting (85%)

· Perform Wine Educator tastings.

· Prepares the tasting room for daily opening and closing.

· Describes wines, winemaking techniques, and winery history; answers visitor’s questions about wines.

· Conduct an entertaining and informative wine tasting for all guests using educational tools, storytelling and accurate facts.

· Handles routine purchasing transactions (includes operating cash register and accounting of daily sales).

· Assists and supports hospitality special events.

· Participates in maintaining inventory and assists with counts, and audits.

· Understands and effectively communicates the Brand message.

· Processes orders and wine shipping orders in compliance with federal and state regulations.

· Accurate entry of wine club signups while following confidentiality procedures.

· Proficient use of point of sale system (Commerce 7).

· Conduct experiences at a high level both indoors, outdoors, in varying elements and throughout the day.

Support Back of House Operations (15%)

· Maintains orderly warehouse space including breakroom. Keeps wine and merchandise stocked in tasting room. Creates wine and merchandise displays in the tasting room.

· Accurately samples out wine for pours, donations, and breakage.

· Restocks supplies in the tasting room, bathrooms, warehouse and breakroom.

· Maintain cleanliness of all tasting room spaces: indoors, outside, breakrooms, bathrooms and back of house. Support back of house cleaning with glass washing/polishing, trash/recycle

· Maintain cleanliness of all other spaces: Patio and parking lot is free of all trash. Patio and patio tables are cleaned as needed.

· Assist in table or event displays including flowers, and seasonal displays.

What You Will Need:

· High school diploma or State-issued equivalency certificate plus 2 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing, or teaching and educating others experience.

· Required to lift and move product weighing up to 50 pounds.

· Required to work weekends and a flexible schedule as needed.

· Knowledge of basic computer operation.

· Required to engage in frequent walking and standing.

· Required to multi-task with focus on detail and switch gears quickly.

· Experienced in reading and comprehending simple instructions, correspondence, and memos.

· Experienced in writing simple correspondence and procedures.

· Experienced in conflict resolution.

· Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.

· Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.

· Required to be 21 years or older.

What Will Set You Apart:

· 2-3 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, direct to consumer marketing, or wine education experience.

· Knowledge of wine and wine production.

· Knowledge of federal and state legal compliance related to tasting room operations.

Compensation:

· Hiring Range Posted: $18 / hr - $20 / hr + Tips + Incentives!

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 2 years (Required)

License/Certification:

California Drivers License (Required)

Ability to Commute:

Newcastle, CA (Required)

Ability to Relocate:

Newcastle, CA: Relocate before starting work (Required)

Work Location: In person

Lecavalier Cellars

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Tasting Room Wine Ambassador