Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Vision insurance
Reports to
- Director of Winery Operations
Responsibilities Specific To Tasting Room Manager
- Possess and live Europa Village core values.
- Manages and oversees the Tasting Room operation.
- With the involvement of the Director of Tasting Rooms, is responsible for hiring and training new employees.
- Oversees day-to-day hospitality operations while maintaining the core values, standards and ambiance of the winery.
- Responsible for achieving or exceeding financial goals, including wine sales, retail sales and Wine Club sign-ups.
- Creates employee schedules to ensure adequate and efficient staffing of the Tasting Room at all times.
- Delivers unsurpassed guest service to maximize guest satisfaction.
- Leads and motivates sales and supports the team to achieve revenue goals; updates staff on new wines and promotions. Assists sales staff as needed.
- Controls operational costs and identifies measures to cut waste.
- Assesses and improves profitability of the Tasting Room.
- Serves as a winery representative during in-house and outside promotional functions.
- Conducts tours for VIP consumer and trade visits.
- Understands the Société Memberships and assists with selling and updating of memberships and members’ data.
- Develops relevant industry relationships as well as maintain relationships with existing key clients and vendors.
- Creates detailed reports on weekly, monthly and annual, commissions, revenues and expenses.
- Reports on sales trends as requested by Director of Tasting Rooms.
- Conducts annual Tasting Room staff reviews with the involvement of the Director of Tasting Rooms.
- Accurately and efficiently run POS system.
- Answer telephones, take reservations, and respond to guests in a timely matter.
- Responds efficiently and accurately to guests’ questions and complaints.
- Comfortable working on feet for long periods of time.
- Works closely with Wine Club Director to continue club growth and membership retention.
- Manages the opening and closing of the tasting room involving cash handling, including drawer reconciliations and bank deposits.
- Ensures the nightly deposits are completed and done correctly.
- Manages Europa Village’s good image and suggests ways to improve it.
- Appraises staff performance and provides feedback to improve productivity.
- Maintains stock levels and orders supplies or delegates supply ordering when necessary.
- Ability to “read” the Tasting Room and surrounding areas and know what areas and/or guests need attention. Able to serve guests in the Tasting Room when Agents need assistance.
- Maintains the overall appearance of all areas of the Tasting Room.
- Maintains an accurate count of daily inventory and samples/pours used in Tasting Room.
- Handles complaints, conflicts, questions and suggestions from Tasting Room employees.
- Nurtures a positive working environment.
- Implements innovative strategies to improve productivity and sales.
- Seeks, suggests and supervises training and educational opportunities for the entire tasting room team.
- Ensures compliance with sanitation and safety regulations.
- Implements policies and protocols that will maintain future Tasting Room operations.
- Is enthusiastic, welcoming and exhibits a positive attitude and willingness to assist where necessary.
- Other duties as needed.
Expectations of the Tasting Room Manager
- Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.
- Be able to communicate Europa Village’s story.
- Ability to treat all associates and guests in a respectful manner.
- Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks, stockings and shoes.
- Arrive on time and be respectful of attendance and punctuality.
- Adhere to Europa Village policies and procedures.
- Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
- Focused on attention to detail.