As the Wine Club Assistant, you will be the voice and face of Calcareous Winery's Wine Club. The Wine Club Assistant will provide excellent customer service to our wine club member's and guests.
Duties and Responsibilities:
- Answering phones
- Checking voicemails (Wine Club and General)
- Booking tasting room and elevated experience reservations per Tock parameters.
- Support tasting room with Wine Club-related duties
- All other duties as assigned Wine Club:
Wine Club:
- Maintain, update, and organize wine club database (Wine Direct)
- Enter all New wine club members
- WC shipment notification email
- Retrieve decline status members to recapture declined members
- Call/Email/Letter to all who decline
- Assist the Tasting Room Manager with all Wine Club Events
- o Create event invitations & manage event guest list
- o Assist with day-of activities as needed
- Track all returned WC packages and reroute
- Coordinate all reroutes and reships through Wine Direct portal
- Manage Wine inventory
- o Wine club pick-ups
- o Online pick-up orders
- o Gift sets
- o Returned packages
Shipping - Non-Wine Club Orders:
- Handle all shipping orders
- o Create shipping labels
- o Process orders in Wine Direct and Ship Compliant
- o Process all telephone sales & monitor online sales
- o Coordinate all returned shipments for rerouting or re-ship
- Work with Wine Direct for wine club fulfillment
- o Manage returns on Wine Direct portal
- o Manage back-ordered orders within the Wine Direct portal.
Physical/Mental Requirements:
- Must be able to lift up to 50 lbs
- Coordinate multiple tasks simultaneously
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Paso Robles, CA 93446 (Required)
Ability to Relocate:
- Paso Robles, CA 93446: Relocate before starting work (Required)
Work Location: In person
