As the Wine Club Assistant, you will be the voice and face of Calcareous Winery's Wine Club. The Wine Club Assistant will provide excellent customer service to our wine club member's and guests.

Duties and Responsibilities:

Answering phones
Checking voicemails (Wine Club and General)
Booking tasting room and elevated experience reservations per Tock parameters.
Support tasting room with Wine Club-related duties
All other duties as assigned Wine Club:

Wine Club:

Maintain, update, and organize wine club database (Wine Direct)
Enter all New wine club members
WC shipment notification email
Retrieve decline status members to recapture declined members
Call/Email/Letter to all who decline
Assist the Tasting Room Manager with all Wine Club Events
o Create event invitations & manage event guest list
o Assist with day-of activities as needed
Track all returned WC packages and reroute
Coordinate all reroutes and reships through Wine Direct portal
Manage Wine inventory
o Wine club pick-ups
o Online pick-up orders
o Gift sets
o Returned packages

Shipping - Non-Wine Club Orders:

Handle all shipping orders
o Create shipping labels
o Process orders in Wine Direct and Ship Compliant
o Process all telephone sales & monitor online sales
o Coordinate all returned shipments for rerouting or re-ship
Work with Wine Direct for wine club fulfillment
o Manage returns on Wine Direct portal
o Manage back-ordered orders within the Wine Direct portal.

Physical/Mental Requirements:

Must be able to lift up to 50 lbs
Coordinate multiple tasks simultaneously

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 32 – 40 per week

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Paso Robles, CA 93446 (Required)

Ability to Relocate:

Paso Robles, CA 93446: Relocate before starting work (Required)

Work Location: In person

Calcareous Vineyard

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Wine Club Assistant