JOB TITLE: Tasting Room Server
LOCATION: Woodinville, Washington
REPORTS TO: Tasting Room Manager
JOB TYPE: Full-Time
Company Overview: The story of Woodinville doesn’t begin with a 100-year-old recipe or generations of family distillers. It begins with two best friends and a dream. The dream is to make the greatest craft whiskey in the world by bringing the time-honored traditions of bourbon production into a craft environment—using the highest quality locally grown grains, the best barrels and coopers in the world, the most technologically advanced distilling equipment, and the mentorship of an industry icon, David Pickerell. And while the story is still unfolding, after being awarded “Best Straight Bourbon Whiskey” by the San Francisco World Spirits Competition, things are headed in the right direction. In 2017, Woodinville Whiskey Co. partnered with Moët Hennessy, joining their portfolio with some of the world's most iconic wine and spirit brands.
Job Summary: The Woodinville Whiskey Co. Tasting Room Server is responsible for delivering an exceptional and memorable experience to every distillery visitor. This position involves welcoming and engaging with guests, guiding distillery tours, conducting tastings, and handling sales of our premium spirits and merchandise. The ideal candidate will embody the spirit of our brand, providing outstanding hospitality and sharing their passion for spirits.
Key Responsibilities:
- Warmly welcome and engage with all visitors to the Woodinville Whiskey Co. tasting room.
- Lead tasting experiences, providing detailed descriptions of our spirits and guiding guests through their tasting journey.
- Conduct engaging and informative guided tours of the distillery, educating guests on our history, distillation process, and unique products.
- Process sales of spirits, merchandise, and tasting experiences accurately and efficiently using the POS system.
- Maintain a clean, organized, and inviting tasting room environment, including restocking shelves and ensuring display areas are appealing.
- Answer guest inquiries about products, the distillery, and local attractions with enthusiasm and accuracy.
- Adhere strictly to all state and federal regulations regarding the sale and service of alcohol.
- Assist with special events and other distillery activities as needed.
- Collaborate effectively with the tasting room team to ensure seamless operations and a positive guest experience.
Job Requirements
- Must be at least 21 years of age.
- Willingness and ability to work weekends and occasional holidays.
- Fluency in English with excellent verbal communication skills.
- Demonstrated passion for and interest in expanding knowledge of spirits, particularly whiskey.
- Previous customer service or hospitality experience highly encouraged.
- Proven ability to work effectively in a team-oriented environment.
- Strong organizational, problem-solving, and analytical skills.
- Positive attitude, self-motivated, dependable, and possesses an excellent work ethic.
- Ability to multitask efficiently in a fast-paced environment.
- Enjoys interacting with diverse groups of people and providing exceptional guest experiences.
- Must possess or obtain a Class 12 MAST Permit and a Washington State Food Handlers Permit upon hire.
Physical Requirements
- Ability to stand and/or walk for prolonged periods during shifts.
- Ability to lift and carry weights in excess of 40 lbs. (e.g., cases of spirits, merchandise).
- Ability to bend, stoop, reach, and climb as necessary for stocking and cleaning duties.
Compensation & Benefits
- Base Hourly Rate: starting at $17.50 per hour (plus tips)
- Tipping Structure: Our team participates in a tip pooling system, allowing for significant earning potential. Tips are distributed biweekly based on a fair and transparent system.
- Bonus Opportunities: In addition to an annual performance-based bonus program, the tasting room team is eligible for intermittent, incentive-based quarterly bonuses. These quarterly bonuses are specifically designed to reward efforts that boost Tasting Room success and provide additional earning potential throughout the year.
- Additional Benefits: Paid Time Off; Full Medical, Dental, and Matching 401k (50% up to 7% of Salary); Generous employee discount program
Job Type: Full-time
Base Pay: From $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
