OBJECTIVE:To provide an exceptional guest-service experience to consumers, wine club members, and members of the trade visiting Ridge Vineyards Monte Bello estate. Effectively conduct the sale of wine, wine club memberships, and non-wine merchandise. This position plays a key role in influencing the public’s perception of Ridge Vineyards, therefore, must possess excellent communication and guest service skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide guests with a memorable and unique experience through:
- Personal greetings and farewells, using guest’s names whenever possible.
- Enhanced education about Ridge Vineyard’s history and wines including all relevant appellation and Vineyard information.
- Anticipation of guests' needs in the areas of sales, service and concierge services.
- Developing relationships with guests to stimulate repeat visits and future sales.
- Hosting unique, engaging and educational tastings, tours, and private events.
- Delivering effective sales strategies that result in the sale of wines and wine club memberships while keeping with our service and hospitality standards.
Daily Operations
- Thorough understanding and ability to operate direct point-of-sale system (Commerce7) including ringing sales transactions, researching guest purchase and wine club history, accurately adding and adjusting customer profile information
- Ability to understand how to view consumer, trade, and internal events in Salesforce, including submitting Post Visit Feedback.
- Provide adequate set up and breakdown of Tasting Room, Private Tasting Areas
- Stocking of wines, non-wine merchandise and various marketing materials
- Breaking down and recycling of all necessary elements including cardboard and glass
- Maintaining wine for tasting through bottle opening, sensory analysis, and decanting
- Packaging wine for guests, including transporting wines to guests’ automobiles
- Providing accurate and timely execution of shipping orders
- Continuously monitoring and maintaining the condition and appearance of the tasting rooms, knoll, and surrounding grounds.
- Maintaining accurate inventory of wine and non-wine products through precise transactional processing of sales, returns and mark-outs
- Providing end-of-day tasting room breakdown including washing all dishes, putting away all marketing materials, cleaning of tasting bars, kitchen, offices and surrounding retail areas
Ongoing Weekly & Monthly Duties
- Actively participate in regularly scheduled staff meetings
- Conduct special tours and participate in special events as needed
- Stay current on recent wine reviews and industry trends
- Stay current on all relevant Responsible Hospitality Standards, and all relevant rules and regulations as regards the serving of alcoholic beverages.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
- Performs all related duties as assigned
QUALIFICATIONS/ REQUIREMENTS
- Undergraduate college degree preferred
- Prior experience in a wine service environment preferred
- Prior experience in the luxury hospitality industry with emphasis on outstanding guest service preferred
- Exceptional communication skills, both written and oral
- Excellent organizational skills
- Collaborative/team operational skills
- Ability to make empowered decisions that positively affect the customer’s experience
- Computer proficiency: Word, Excel, Outlook, etc.
- Excellent attention to detail
- Ability to work evenings and weekends, as needed
- Ability to lift 40 lbs. unassisted, walk up and down stairs, walk on uneven terrain, stand for long periods of time.
- Ability to accept and maintain all discipline and behavior standards unique to the alcoholic beverage industry
Hourly rate: $20 + tips.
