JOB SUMMARY

The Tasting Room Associate plays a key role in delivering an exceptional guest experience at Zaca Mesa Winery. This position ensures smooth day-to-day tasting room operations by providing outstanding customer service, educating guests about our wines, and creating a welcoming and memorable environment that fosters customer loyalty.

KEY RESPONSIBILITIES

● Communicate Zaca Mesa’s history and company culture to the customer in a knowledgeable, professional, and courteous manner that is consistent with our brand messaging.

● Pour tasting flights to both small and large groups while sharing enticing Zaca Mesa wine and vineyard information. Engage, serve, and manage several customers at the same time, with the focus of creating an authentic wine tasting experience to build customer loyalty.

● Promote wine sales, club memberships, events, and merchandise while utilizing V360 software for transactions, supporting department objectives, including sales goals, wine club sign-ups, phone sales campaigns, and customer outreach initiatives.

● Maintain a clean, safe, and welcoming environment in all guest areas, including the tasting room, restrooms, patio, kitchen, view room, and club lounge/terrace., as well as assist with setup and adjustments of tables, umbrellas, and heaters to accommodate guest needs.

● Ensure wine, merchandise, and food items in tasting room, and the club lounge are attractively displayed, adequately stocked, and inventoried regularly.

● Provide daily feedback to Supervisor/Manager about guest comments positive and

negative.

● Perform opening and closing duties as assigned.

● Attend scheduled training classes and seminars related to wine, viticulture, customer service, sales, and legal/safety compliance.

● ID guests to ensure each guest is of legal age to consume alcohol.

● Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

● Excellent verbal, written and interpersonal communication skills.

● Proficient in point-of-sale systems and Microsoft Office.

● Must be proactive and have strong organizational skills including exceptional attention to detail and follow-through under minimal supervision.

● Entry level knowledge about winemaking, viticulture, and the Santa Barbara County

winegrowing region.

● Willing to work holidays (closed on major holidays) and weekends as required and extended hours.

● Ability to stand for extended periods of time.

EDUCATION AND EXPERIENCE

● Minimum of one to three years related experience (previous customer service & retail experience preferred).

● High School diploma or AA degree, or a combination of education and experience.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work Environment

The work environment characteristics described are typical of those encountered while performing the essential functions of this job. The noise level is generally moderate, though it can be higher during events or due to background equipment.

Employees are regularly exposed to a general office environment, as well as to a winery and manufacturing setting, where they may encounter moving mechanical parts, vibration, toxic or caustic chemicals, or airborne particles.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essent ial functions.

While performing the duties of this job, the employee is regularly required to coordinate multiple projects or tasks. The employee is frequently required to stand, move, or walk for prolonged periods of time. The employee must be able to lift and/or move up to 50 pounds.

Job Type: Part-time

Pay: $19.00 - $20.00 per hour

Expected hours: 10 – 20 per week

Benefits:

Flexible schedule

Work Location: In person

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