Job Objective

The Léal Vineyards collection of properties in Santa Clara and San Benito counties is a portfolio of places that reflect living the Central Coast way of life through beautiful, natural settings, agricultural sensibility, gracious hospitality, and exceptional culinary and wine experiences. We are currently looking for a motivated and passionate part-time Tasting Room Associate. Candidates must be available on weekends and some weekdays. Bubbly, outgoing, customer service-oriented personalities are a must! Must be a minimum of 21 years of age.

The primary responsibility of the Tasting Room Associate is to provide excellent customer service through knowledge of our products and services. This involves quickly absorbing a great deal of information and being able to relevantly relate it to each guest. Tasting Room Associates are responsible for creating a positive experience for every guest they encounter. Teamwork, a sense of humor, a strong work ethic, and a true enjoyment of both wine and people are vital for success. This position is responsible for making guests feel welcome and to ensure they have the best experience possible.

Essential Job Functions: *

Execute all opening and closing procedures including: opening register, setting up tasting room, opening wine to make sure its tastes correct, breaking down wine station, closing register and running daily report, cleaning tasting room.
Promptly greet guests in a friendly, warm and timely manner. Provide the first line of information to the customer by greeting, directing and answering questions regarding our wines, merchandise, history, and facility.
Serve samples of wine, along with appropriate information concerning the wines, to customers in both individual and group settings.
Handle routine purchasing transactions, including operating point-of-sale (POS) and accounting for daily sales.
Build wine orders
Promote and sell our quarterly wine club and upcoming events at any of our properties
Work winery events on the property - serve and attend to guests during Léal-sponsored events, on and off-site.
Communicate with management regarding any customer account updates, problems or issues
Work varying shifts including weekends, holidays, and some evenings
Ensure wines are adequately stocked in the Retail Area. Stock and price other merchandise.
Performing facility housekeeping, to include Tasting Room, restrooms, patio, and break areas, daily.
Providing assistance to guests carrying out purchases, as needed.
Attending scheduled training classes and seminars.
Willing to work at other venues or on special projects as needed

Required Education, Knowledge, Skills, and Competences:

Must be at least 21 years of age
Have at least one year of related experience to include fulfillment, sales, and/or customer service. Possess basic wine knowledge.
Must complete training to obtain a valid California Food Handler Certificate
Must possess and maintain valid California Responsible Beverage Serving Certificate
Excellent verbal and interpersonal communication skills required. Communicate professionally in person and on the phone
Must have a valid California Driver License
Must be able to use time tracking software and point-of-sale (POS) system.
Must comply with our company dress code. Must maintain a neat, well-groomed appearance.
Ability to work under pressure and remain calm
Is passionate about selling great wine and providing great service. Ability to sell our products with a personal touch
Highly accurate, organized, and detail-oriented, with strong multi-tasking and time management skills
Ability to anticipate customer needs and respond appropriately
Ability to work in a team environment, work cohesively with co-workers, and perform duties and responsibilities in a manner consistent with company policies
Varying schedule to include weekends, holidays, and extended hours as business dictates as well as flexibility in scheduling to ensure business-staffing needs are met

Part-Time: Must be available to work weekends. Approximately 12-25 hours a week.

Please visit our website for more information about our beautiful and growing hospitality portfolio: www.liveloveleal.com

A complete job description will be available during the interview or upon request.

In accordance with California law, the expected pay rate for this California position is $20.00/per hour + Commission. The actual compensation will be determined based on experience and other factors permitted by law.

For immediate consideration, please submit your resume in PDF format.

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