With over 150 years of rich history, Spring Mountain Vineyard (SMV) has established itself as an iconic presence in the Napa Valley. Beginning with the planting of Spring Mountain District’s first Cabernet Sauvignon vines in 1873 and involvement in the renowned 1976 Judgement of Paris, our nearly 900-acre estate boasts a legacy that continues to evolve.

As we embark on our next chapter, guided by innovative leadership, SMV is committed to honoring our storied past while investing in our future. Our vision includes a newly renovated estate, exceptional hospitality, and advanced direct-to-consumer software that enhances the modern brand experience. We seek dedicated professionals who are eager to join our elite team, adapt to evolving needs, and foster genuine relationship-based luxury sales.

Position Summary:

The Estate Ambassador position is integral to creating unforgettable experiences for our guests and members. This role is responsible for instilling a deep appreciation for our estate, brand, and wines while promoting our membership offerings. Estate Ambassadors will implement our unique approach to luxury hospitality by utilizing relationship-based sales strategies. Success in this role is measured by the effectiveness and frequency with which the ambassador enhances guest experiences and drives membership and sales conversions.

Essential Duties & Responsibilities:

· Educate yourself on our wines and history.

· Take ownership of entire guest experience. From time of booking to follow-up outreach and everything in between.

· Build and maintain relationships, grow client roster, and cultivate SMV enthusiasts.

· Convert guests into Members.

· Convert visits into sales.

· Convert inquiries into reservations.

· Learn and master our POS, CRM, and reservation systems.

· Possess a high-level of integrity and transparency with regards to all sales transactions.

· Accountable for tracking wine and retail inventory.

· Assist with on-site events.

· Perform daily and monthly estate cleaning and side-work duties.

· Maintain a professional and positive appearance/demeanor at all times and in all instances.

· Other duties and responsibilities as assigned.

Qualifications:

· 2-4 years of college/university education or equivalent

· 2+ years in a luxury hospitality or sales setting, e.g., winery, restaurant, hotel, etc.

· Exceptional communication, written, and interpersonal skills.

· Enthusiasm for the Napa Valley and its wine, memorable hospitality, and in particular luxury sales.

· Proficiency in Microsoft Office and POS/CRM systems.

· WSET or CMS certified.

· Must be willing and available to work most weekends, holidays, and special events.

· Possess a team-oriented mentality when it comes to shared duties sales goals, and objectives.

· Possess initiative and drive, a willingness to rise to the occasion.

· Ideal candidates are looking to develop and refine their skillset for career advancement.

· Demonstrate reliability, punctuality, and adherence to all safety regulations and operating procedures.

· A valid driver’s license.

· Must be 21 years of age.

Physical & Mental Requirements:

· Full body mobility: This is an active job where you’ll be expected to walk, stand, kneel, lift, etc. for long periods.

· Ability to lift and carry up to 50 pounds.

· Exceptional communication skills: Proficiency in verbal, written, and body language communication is essential. Candidates must present themselves in a professional manner and have the ability to read, write, and speak in English at a college level.

· High-demand work environment: This role requires sustained focus, awareness, and the capacity to manage multiple tasks effectively under pressure.

Benefits:

· Highly Competitive Wage

· Bonus/Commission based incentives

· Medical, Dental, and Vision Insurance Plans

· PTO/Sick Time

· 401k

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