Job Overview

Provide expert wine knowledge and exceptional customer service to drive sales, build customer loyalty, and create an engaging wine-shopping experience. Share your passion for wine, food, and education while helping customers and team members expand their knowledge.

Responsibilities

Build relationships with customers and deliver personalized wine recommendations.
Foster a strong wine culture by educating customers and team members on wine regions, varietals, production, and pairings.
Support team development through coaching, feedback, and knowledge sharing.
Drive sales by promoting featured products, executing merchandising priorities, and achieving sales goals.
Coordinate wine tastings, educational events, and promotional displays.
Source special wine selections and maintain fine wine offerings.
Stay current on industry trends, new products, and wine education.
Maintain inventory through ordering, stocking, and replenishment.
Support daily store operations and perform other duties as needed.

Required Qualifications

Knowledge of wine, beer, spirits, and specialty beverages.
Ability to explain complex information in a clear, customer-friendly manner.

Preferred Qualifications

WSET Certification, Sommelier certification, or equivalent wine education.
Customer service experience in retail, grocery, restaurant, or liquor store environments.
Experience with merchandising, wine pairings, and customer relationship building.

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