We are seeking friendly and knowledgeable wine enthusiasts to join our team at the Buttonwood Winery Tasting Room. Buttonwood is one of the original 20 wineries in the Santa Ynez Valley, and the incredible warmth of our staff perfectly matches the charm and beauty of our land.
This position is part-time and requires weekends and holidays to support the volume of business.
Is this job right for you?
If you are just looking for a "job" where you clock in, do the same things everyday, then clock out, this job may not be a good fit for you.
Joining the Buttonwood team will introduce you to dynamic, multi-faceted hospitality opportunities across our portfolio of brands. Our company is growing and we always look to promote talent from within the company. If you're motivated and have a passion for hospitality, this is the place to stretch your wings!
We promote, support and expect our team's personal and professional growth by providing opportunities to deepen their knowledge of wine and winemaking, and by fostering a culture of sharing knowledge around leadership and running a business. Personal accountability is something we value and promote.
Working at Buttonwood isn't just about having a job. It's about building community, being creative, being stewards of the land, making the best wines and introducing them to our guests in a way that makes them feel like they were part of the whole process.
If this is the environment you're looking for, then apply now!
Job Summary:
Buttonwood Winery’s tasting room associate provides an exceptional experience to guests of the winery through their wine knowledge, stellar customer service, and sales-driven attitude. A tasting room associate is responsible for the sale of wine and actively soliciting new members to the wine club. The associate also provides assistance with set-up and breakdown of most winery events and provides food service (when available). This is a part-time position that requires weekend availability.
Duties/Responsibilities:
- Greet all visitors with enthusiasm
- Lead guests through wine-tasting experiences – educating them about the winery story, wines, growing regions, and brand. Ensure a fun, memorable, and educational customer experience.
- Work towards developing relationships with guests to convert into Wine Club members.
- Build long-lasting relationships with Buttonwood customers and wine club members.
- Effectively suggest and sell wine, with the ability to “up-sell”
- Execute direct sales to customers via phone as needed.
- Support the team to meet and exceed sales goals
- Opening and closing, stocking wine and retail products, and assisting with the proper display and pricing of retail items
- Responsibly pour selected wines for visitors according to tasting room guidelines and procedures and in accordance with laws and regulations
- Develop basic knowledge of the wines and winemaking practices to continually promote and educate guests on the winery and its offerings
- Handle POS transactions on an integrated cash register and database system
- Provide all guests with excellent customer service
- Assist customers to their vehicles with large purchases (Must be able to lift 40 lbs)
- Available to work special winery events on weekends and evenings
- Clean tasting room and bathroom facilities, wash and polish glassware used in the tasting room
- Assists Manager in ensuring all wine shipments are properly packaged and sent in accordance with wine shipping laws and winery's permits, and all shipping procedures for tracking sales are properly monitored.
- Quickly recognize the signs that a guest should not be served alcohol and take appropriate action to address the situation professionally.
- Always maintain a professional appearance.
Required Skills/Abilities:
- Must be 21+ years of age with extensive wine knowledge.
- Excellent verbal and written communication skills.
- Excellent interpersonal and negotiation skills.
- Strong salesmanship skills.
(required Skills/abilities, continued)
- Ability to prioritize tasks
- Cash handling and basic math skills
- Flexibility and ability to manage constantly changing priorities with enthusiasm
Education and Experience:
- High School Diploma or equivalent
- Excellent communication and sales skills are essential
- 1-2 years of employment in a similar environment
- Basic wine knowledge is required
Physical Requirements:
- Must be able to lift at least 40 lbs
We are an equal opportunity employer and believe that diversity in our workforce is the cornerstone of our success.
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: 10 – 25 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid sick time
- Paid time off
- Paid training
- Referral program
Work Location: In person
