Tasting Room Supervisor

Penns Woods Winery • Full-time • Chadds Ford, PA, US • 1w ago

Penns Woods Winery is seeking a part time (24-32 hours a week) Tasting Room supervisor. This position entails carrying out daily winery operations, selling wines, wine club memberships, team management and advocating / telling the story of our small, family-owned winery. We strive to provide a memorable wine experience through our excellent customer service and high-quality wine. With that said, we are looking for an outgoing and eager personality who works well in a team environment. Service and event execution experience are preferred. This position requires weekend availability for both daytime and evening shifts. This is a wonderful opportunity to be a part of an enthusiastic team and to promote the success of our winery and local wines in our area!

Shifts available Thursday - Monday.

This position entails, but is not limited to, the following duties:

Interact with customers in a professional, yet friendly, manner.
Perform educational wine tastings, wine and food pairings and vineyard tours.
Serve wine and local packaged food items tableside and at our wine bars.
Educate guests on our story and our wines.
Demonstrate exceptional sales and customer service skills.
Promote and sell Wine Club Memberships.
Answer phones and assist with customer requests and questions.
Represent the winery at off-premise events as necessary.
Maintain cleanliness of Tasting Room, surrounding property and merchandise displays. Including, not limited to, clearing/sanitizing tables, cleaning restrooms, outdoor gardening, sweeping, vacuuming, mopping, etc.
Set up and breakdown of on-premise events (tents, tables, chairs, carrying cases of wine and coolers).
Supervise open and/or close.
Manage team members working in our Tasting Room.

Qualifications:

Must be able to work weekends and select holidays.
Written/verbal communication skills. Must be able to understand and accurately follow written and verbal instructions.
Computer proficiency required. Point of Sale and Excel knowledge preferable.
Outstanding customer service skills. Ability to effectively and appropriately communicate with a diverse group of clientele.
Must be a team player and maintain a positive disposition.
Strong organizational and problem-solving skills.
Strong leadership skills.
Ability to think proactively, and multi-task/ follow instructions while maintaining attention to detail.
Wine interest is required, knowledge is preferred ( aka. We are happy to teach you all about wine, but you need to be interested in it).
Professional appearance and demeanor.
Ability to stand for extended periods of time and lift/carry 50 lbs.
Reliable form of transportation.
18 years of age or older.

Full training will be provided along with RAMP training (Responsible Alcohol Management Program).

We are looking forward to hearing from you!

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