Exciting Opportunity: Relocate to Temecula, California, as Our Next DTC Sales Manager!
Dreaming of a change in career and location with a thriving community and an unbeatable lifestyle? Our growing winery is seeking a Direct-to-Consumer (DTC) Sales Manager to drive wine club growth, e-commerce sales, and customer engagement—all while enjoying the beauty and opportunity of Temecula, CA.
Nestled between San Diego and Los Angeles, Temecula offers a mild climate, top-rated schools, and family-friendly neighborhoods, making it the perfect place to advance your career while enhancing your quality of life. With stunning vineyards, world-class dining, and easy access to beaches, mountains, and outdoor adventures, this is your chance to blend passion with profession in one of California’s most sought-after destinations. Ready to make the move? Let’s talk!
About our Company:
Founded in 2003, Ponte Family Estate Winery is a California-based winery nestled in the heart of Temecula Wine Country. Since 1984, we have been farming our vineyards, operating as a true working winery that grows and produces over 30 estate-grown varietals within certified sustainable facilities.
Located adjacent to our Four Diamond, 90-room boutique hotel, Ponte Vineyard Inn, our winery is surrounded by 300 acres of mature vineyards with picturesque views of rolling hills. Just a short drive from most of Southern California, we welcome guests looking for a peaceful escape from city life, whether for a relaxing day trip or an overnight retreat.
Also part of our estate, Bottaia Winery sits just east of the Ponte Winery Tasting Room, offering a distinct experience in Temecula Wine Country. Featuring a sophisticated tasting room, a semi-Olympic-size pool, a splash pad for kids, and a poolside bar and café, Bottaia blends fine wines with resort-style leisure.
At Ponte, we take pride in setting the standard for exceptional service among Temecula wineries. Our dedicated team is committed to creating memorable experiences by delivering outstanding hospitality, exceptional wine, and delicious food—all within a stunning vineyard setting.
Summary:
If you have a background in DTC sales and hospitality management and are looking to build your career in Southern California, this opportunity might be perfect for you!
At Ponte, our Values and Standards are the secret sauce behind our thriving work culture and long-term success.
We are seeking candidates with a proven track record of success in the DTC space, along with strong supervisory and hospitality experience. This role requires the ability to lead and inspire a team of 40 to 50 high-energy associates in a dynamic, guest-focused environment.
Compensation:
$120,000.00 annually + discretionary bonus based on pre-negotiated KPI Metrics.
Schedule:
- Wednesday- Sunday (variable, depending on business needs, staffing levels, etc.)
- 10:00am-7:00pm
- Weekends + Holidays availability is a must
Benefits Per Company Plan Details:
- Medical, Dental, Vision
- 401k Matching Plan
- Life Insurance
- Hospital Confinement Plan
- Pet Insurance
- 3 Weeks of PTO
- 2 paid Holidays (Thanksgiving + Christmas) + 6 Floating Holidays
*The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits*
Essential Duties and Responsibilities:
Sales Expectations
- Develop and implement strategic plans to grow DTC sales across wine club memberships, online platforms, phone orders, and text-based sales (using platforms like RedChirp).
- Manage and oversee wine club operations, including customer acquisition, engagement, and retention strategies.
- Analyze sales data and consumer trends to identify new opportunities for revenue generation and customer retention.
- Collaborate with marketing teams to create effective campaigns that promote DTC channels and drive traffic.
- Establish and monitor sales performance metrics and deliver regular reports to winery leadership.
- Provide exceptional customer service and resolve escalated customer issues promptly.
Budget Expectations
- Develop and manage annual and quarterly budgets for DTC operations, ensuring profitability and cost efficiency.
- Forecast sales revenue and track performance against financial targets.
- Evaluate the ROI of sales initiatives and campaigns, making data-driven adjustments as needed.
- Manage expenses related to shipping, fulfillment, and technology platforms to optimize cost-effectiveness.
Leadership Expectations
- Build and manage a high-performing DTC sales team, including hiring, training, and performance management.
- Manage tasting room operations to maximize direct-to-consumer sales, implementing strategies to engage guests, promote product offerings, and close sales while maintaining exceptional service standards.
- Foster a culture of accountability, collaboration, and customer focus within the sales department.
- Conduct regular sales meetings to review performance, provide training, and share updates on company initiatives.
- Set clear expectations and goals for individual team members while providing coaching and feedback to ensure success.
- Act as a liaison between the DTC department and other winery teams (e.g., production, marketing, and customer service).
- Perform any other duties as required by your Manager.
Technology and Communication Expectations
- Utilize wine-specific software, including Commerce7, ShipCompliant, and RedChirp, to manage e-commerce transactions, compliance, and customer communication effectively.
- Maintain a strong understanding of carrier software systems (UPS, FedEx, GLS) to optimize shipping operations and troubleshoot issues.
- Ensure seamless integration of technology platforms with sales and marketing efforts.
- Communicate effectively with internal stakeholders and external vendors to coordinate campaigns, promotions, and fulfillment.
- Stay updated on industry trends and technological advancements to continuously improve the DTC sales process.
Required Knowledge, Skills, and Abilities:
- Proficiency in Commerce7, ShipCompliant, RedChirp, and carrier software (UPS, FedEx, GLS), or equivalent.
- Strong understanding of wine club operations, e-commerce platforms, and CRM systems.
- Excellent leadership, coaching, and team-building skills for sales driven goals.
- Outstanding organizational and analytical skills with a focus on data-driven decision-making.
- Exceptional written and verbal communication skills.
- Strong customer service orientation and problem-solving ability.
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred)
Company Standards:
- Understand the PONTE Values, and Service Standards.
- Ensure the safety of guests and associates.
- Follow the environmental standards set by the Company.
- Treat all associates and guests in a respectful manner.
