Job Summary

Join our team at Urban Cellar Winery! We're Fayetteville's neighborhood winery located in the heart of downtown on the Historic Square. We specialize in creating memorable experiences through wine, winemaking, and events. Our inviting tasting room is the perfect place to savor a glass of wine, pick up your favorite bottle, or explore our curated selection of hospitality gifts. Step into our winemaking room for an educational and interactive experience in winemaking, wine blending, or bottling.

We are looking to add a few outgoing and hardworking Winery Associates to our team! Previous wine, sales, or hospitality knowledge is a huge plus. Talking to customers and educating them on the world of wine is a large part of the job. When people visit UCW, we want them to leave with a great experience.

This is not your regular server job, this is a mix of a tasting room, retail, and production setting! If you like to be in an environment handling multiple different tasks and responsibilities, this job may be for you!

If you love people, love Fayetteville, and love wine, apply now! We can't wait to meet you.

Responsibilities:

Engage with guests in our tasting room, providing a warm and welcoming experience, as well as educating them on our wines.
Assist customers in selecting wines, charcuterie, chocolate, and gifts from our curated collection.
Create a positive and memorable atmosphere for guests, ensuring they feel at home.
Promote and sell our diverse range of wines and upsell additional products, such as gift items, charcuterie, and chocolate.
Maintain a high level of cleanliness and organization in the tasting room and production room
Maintain accurate records of daily sales, inventory, and customer interactions.
Conduct guided wine tastings and share knowledge about our unique wine offerings.
Coordinate and host events, including private tastings, bottling parties, and winemaking experiences.
Help plan winery events to increase customer base.
Assist in winemaking activities such as bottling and labeling wines.
Assist the manager and lead staff in day to day operations.
Assist in day to day activities and administration duties.

Key Skills:

Customer Service: Strong interpersonal and communication skills to provide a welcoming and engaging experience for visitors.
Product Knowledge: Great knowledge of wines, including varietals, tasting notes, and food pairings. Willingness to learn about the specific wines offered by Urban Cellar Winery.
Sales Experience: Previous experience in sales, especially in a retail or hospitality setting, with a focus on upselling and promoting products.
Adaptability: Ability to adapt to a dynamic environment, handling multiple tasks and responsibilities.
Team Player: Collaborative mindset to work effectively with other team members and winery staff.
Professionalism: Professional appearance and demeanor when interacting with customers and representing the winery.
Problem-Solving: Ability to handle customer inquiries, resolve issues, and address challenges effectively.
Attention to Detail: Detail-oriented approach, especially in terms of maintaining a clean and organized tasting room presentation.
Cash Handling: Basic math skills and experience in processing sales transactions and handling cash.
Customer-Focused: Passion for creating positive customer experiences and exceeding customer expectations.
Flexibility: Willingness to work evenings and weekends based on the winery's operating hours and events.
Educational Background: High school diploma or equivalent. Additional education in hospitality, wine studies, or a related field is a plus.
Language Skills: Proficiency in English. Additional language skills would be advantageous.
Passion for Wine: While not required, a genuine interest in wine and a willingness to learn and expand wine knowledge is a must.

Winery Hours:

Tuesday-Thursday 3:00-9:00 pm
Friday 3:00-10:00 pm
Saturday: 11:00 am-10:00 pm

Required Availability:

2:30 pm shift start time
9:30/10:30 pm closing
Some Saturdays
Some Sundays

Job Types: Full-time, Part-time

Pay: $14.00 - $20.00 per hour

Benefits:

Employee discount
On-the-job training

Schedule:

4 hour shift
8 hour shift
Day shift
Evening shift
Rotating weekends
Weekends as needed

Work Location: In person

Urban Cellar Winery

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