UOVO Wine Warehouse Manager, Napa

Position Summary:

The Warehouse Manager is responsible for leading all aspects of the local UOVO Wine location’s continuous growth, including: the maintenance and security of the facility, equipment and property; compliance, including with safety standards; vendor relations; inbound and outbound distribution; staffing and employee relations; storage of client collections; and spearheading all client relations and requests. The Warehouse Manager is also responsible for the training and development of operations staff for positions of increased accountability and responsibility.

Required Skills/Abilities:

Superior ability to lead and develop a team
Superior attention to detail
Advanced proficiency in Microsoft Excel and strong experience with the Microsoft Office 365 suite
Experience with warehouse management and/or inventory management software
Experience with implementing and enforcing safety procedures, particularly OSHA compliance
Excellent interpersonal and customer service skills
Strong verbal and written communication skills
Strong organizational skills
Strong ability to prioritize tasks
Strong time management skills, with proven ability to meet deadlines
Strong analytical and problem-solving skills
Commitment to confidentiality
Ability to work with minimal supervision
Ability to be flexible and calm in a fast-moving environment
Ability to develop solid working relationships within all levels of the organization
Ability to pitch in to help other departments in response to client needs and requests

Physical Requirements:

Prolonged periods of walking, standing, squatting, climbing, pushing, pulling, and lifting.
Ability to tolerate extended periods in an environment refrigerated to 55 degrees Fahrenheit
Ability to lift 50 pounds repeatedly

Travel Requirements:

Travel occasionally, both locally and to other UOVO Wine locations, as necessary

Education, Experience and/or Certifications:

Required

8+ years of warehouse or fulfillment experience in progressively greater positions of responsibility
Bachelor’s degree or equivalent professional experience

Experience managing safety standards, including OSHA compliance
Experience with creating and maintaining spreadsheets and reports
Experience managing a profit and loss statement

Preferred

Wine industry knowledge or experience preferred
Forklift certification
Talent acquisition experience
Proven ability to deliver exceptional service to high-end clientele who value personalized attention and premium experiences

Responsibilities:

Leadership

Develop and support a team that is aligned with UOVO Wine’s culture and vision; through supervision, performance review and task delegation while modeling positive leadership and an entrepreneurial mindset.
Model professionalism at all times, providing first-class customer service to clients and fellow team members in a manner that is in line with UOVO Wine’s values.
Maintain a safe workplace with regular equipment maintenance and standards set by OSHA. Establish and maintain procedures and schedule for equipment inspections.
Reinforce safety standards by communicating expectations with the team
Ensure the safety of employees in warehouse equipment traffic areas
Ensure the warehouse is safe during inclement weather
Keep exterior and pathways inside clear of debris or other hazardous items.
Conduct interviews and train new employees as needed.
Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals.
Meet regularly with team leads to review, analyze, and develop actionable plans for productivity.
Communicate clear expectations to your team regarding:
Prioritization of work (daily tasks and larger projects)
Brand standards (Cleanliness of inbound area, inventory space, and common areas)
Professional interactions with your team, clients, and vendors
Consistently analyze and update policies, establish innovative ways to address challenges and ensure efficacy of team operations, update operations manual accordingly.
Ensure data & billing accuracy 100% of the time; implement and oversee plans to audit data regularly; when inaccurate data is discovered, take action to repair or bring attention to the appropriate person.
Assist in managing Site and Departmental budget.
Prepare and present reports as directed by the Leadership Team
Perform other tasks or actions as needed under the direction of the UOVO Wine’s Leadership Team.

Client Services

Communicate with high-net-worth individuals in a professional, confident and diplomatic manner to coordinate requests; create and process all paperwork accurately and completely.
Greet guests that enter from the office door and manage schedule for answering warehouse door(s).
Respond to or redirect client inquiries (email & phone); resolve in a timely manner.
Oversee receipt of wines coming into the facility; consistently improve procedure for a smooth, accurate transition from Inbound, through Inventory and racking to client lockers.
Maintain brand standards at all times, including standards for appearance, cleanliness and organization.
Oversee, schedule, and contribute to special projects within the facility in a timely manner, including research, data, inventory, and renewal audits.

Facilities

Under direction from Facilities Team, serve as on-site contact for vendors, contractors and related items (including but not limited to: cleaning, machinery and security vendors).
Monitor all warehouse equipment for daily performance readiness and maintenance needs.
Coordinate preventative maintenance on schedule outlined by Facilities Team.

Compensation Details:

Salary commensurate with experience. This position includes generous paid time off; health, dental, vision, STD and LTD insurance; 401(K) with 4.5% match; $1000 education stipend; $250 charitable donation; wine education; entrepreneurial work atmosphere with opportunity for strong performers to advance quickly.

UOVO Wine

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Warehouse Manager, UOVO Wine Napa