Duties:

The following duties are typical for this position. Employees may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Customer Service:

Greet the customer and invite them for a tasting
Assist customers with tastings
Provide information about our wines. (Characteristics, food pairings, awards, etc.)
Provide Information and promote the region
Lead Cellar Tours
Customer Safety: Knowing when and how to tell a customer who has had too much to drink that they may not have more.
Process customer purchases
Offer to assist customer to vehicle with purchases
Answer phones as necessary
Take and process phone orders as necessary
Assist with busses
Offer Wine Club and Loyalty Club opportunities to customer

Tasting Room Duties:

Opening and closing procedures of the Tasting Room
Tidying and stocking of wine, food and gift items
Maintenance of the Bar
Prepare Gift baskets
Make sure food items are available for sampling
Preparation of food trays for busses
Track bottles used at the bar
Assist with Ft. Leonard Wood training
Assist as needed with inventory
Assure that literature is available for customers
Cleaning as needed (throughout the day and at the end of the day)
Laundry as needed
Washing dishes/glasses
Maintain supplies at registers
Ongoing Education and training

Qualifications:

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Must be 21 years of age
Prior experience in Customer Service and Retail Sales is preferred
Outgoing, Fun and willing to go the extra mile.
Ability to work individually or in a team environment
Must have excellent communication skills, both verbal and written

Training:

Must complete the following training and be able to put the subject matter into practice daily in the Tasting Room.

TIPS
Wine Professionals
Tours: Taught by Lead Training Associate
Tastings
Basic order completion

Tier I Promotion Eligibility Expectations:

Ability to do tastings
Basic Wine knowledge
Knowledge of Company history
Tours on your own
Ability to take basic orders for Customer Service on paper forms
Ring up wholesale accounts

Physical Demands and Working Environment:

These conditions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical:

Primary functions require sufficient physical ability and mobility to work in a retail setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach,and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment to include a register system requiring repetitive hand movement and fine coordination including use of a computerkeyboard. Must be able to verbally communicate and exchange information.

Must be able to lift 50 lbs.
Must be able to stand for extended periods of time.

Vision:

See in the normal visual range with or without correction.

Hearing:

Hear in the normal audio range with or without correction.

St. James Winery, Inc.

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Tasting Room Associate Tier I