Wine Club Manager – Full Time

Rancho Capistrano Winery | San Juan Capistrano, CA

Rancho Capistrano Winery, Orange County’s largest winery and Southern California’s Best Winery, is seeking a full-time Wine Club Manager to lead and grow our thriving wine club community. This is a dynamic role for a hospitality professional with a passion for wine, exceptional customer service, and strategic thinking.

Key Responsibilities:

• Oversee all aspects of the Rancho Capistrano Winery Wine Club program, including member acquisition, retention, and engagement

• Serve as the primary point of contact for wine club members, providing exceptional service, timely communication, and personalized experiences

• Manage and coordinate monthly wine club releases, including logistics, inventory coordination, packaging, and pickup scheduling

• Plan and execute member-exclusive events and tastings that drive loyalty and brand connection

• Track membership data and sales performance; analyze trends and identify growth opportunities

• Collaborate with marketing and operations teams on promotional campaigns, digital outreach, and in-store signage

• Maintain accurate member records, payment processing, and compliance with alcohol regulations through VinesOS

• Lead wine tastings, educate staff on wine club offerings, and serve as a brand ambassador at all RCW locations

Qualifications:

• 2+ years of experience in wine sales, wine club management, or hospitality operations

• Strong knowledge of wine and food pairings

• Proven ability to build relationships and deliver high-touch customer experiences

• Organized, detail-oriented, and capable of managing multiple projects and deadlines

• Comfortable with POS and CRM systems; proficiency in Microsoft Office, Canva

• Availability to work evenings, weekends, and during wine club release periods and events

What We Offer:

• Competitive salary with bonus potential

• Staff discounts and wine perks

• Opportunities for growth within a dynamic and passionate team

• A beautiful work environment surrounded by great food, wine, and people

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To apply, please submit your resume to sylvia@ranchocapwinery.com and a brief cover letter explaining why you’d be a great fit for the Rancho Capistrano Winery team.

Rancho Capistrano Winery

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Wine Club Manager