Assistant Hospitality Specialist

Position Summary:

Lasseter Family Winery is seeking a dynamic and passionate Assistant Hospitality Specialist to join our talented team in creating an exceptional experience for every guest and member. This role is responsible for delivering gracious hospitality, promoting our wines and brand story, supporting sales and wine club growth, and ensuring the hospitality spaces remain welcoming, polished, and efficiently maintained throughout daily operations.

Nestled among organically farmed estate vineyards just outside Glen Ellen, our winery offers intimate, tasting experiences in a vibrant and collaborative environment. We are looking for someone who thrives in hospitality, enjoys working as part of a close-knit team, and takes pride in creating memorable guest experiences.

Under the supervision of the DTC Manager, the Assistant Hospitality Specialist assists with wine sales, guest education, POS transactions, inventory support, event assistance, and daily hospitality operations.

Primary Responsibilities:

Provide warm, personalized hospitality to all guests and wine club members

Present the winery story and wines with consistent brand messaging

Set tasting tables and maintain inviting guest spaces throughout service

Replenish water bottles and clear/reset tables as guests depart

Assist Wine Specialists with packing wine orders at checkout

Support onsite and offsite winery events as needed

Sanitize hospitality areas inside and out

Restock wine in hospitality areas and fulfillment spaces

Maintain cleanliness and organization of inventory and storage areas

Wash, polish, and rack glassware

Qualifications:

Passion for wine and personalized guest service

Strong communication and storytelling skills

Team-oriented attitude with a positive, professional demeanor

Ability to multitask and work efficiently in a fast-paced environment

Detail-oriented with accurate POS and customer data entry skills

Organized and proactive in maintaining hospitality and inventory spaces

Wine knowledge and enthusiasm for learning

Ability to work weekends and occasional evenings

Ability to stand and walk for extended periods

Must be able to work weekends and occasional evenings

Ability to lift at least 50 lbs

Must be at least 21 years old

Previous hospitality, retail, or winery experience preferred

Ideal Candidate:

Passionate about world-class wines and luxury hospitality

Comfortable with POS systems and learning new software

Thrives in a collaborative, team-focused environment

Enjoys creating memorable guest experiences through thoughtful service and attention to detail

Compensation:

$19-$21 and hour, with additional incentives and commissions.

Work Location:

In person

LASSETER FAMILY WINERY, LLC

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