Overview

We are looking to add someone who is fun, upbeat and ready to and become the driving force behind delivering exceptional service experiences! In this energetic role, you will lead, motivate, and support a talented team of tasting room associates to ensure customer satisfaction, foster loyalty, and achieve operational excellence. Your leadership will empower your team to handle complex inquiries, resolve issues efficiently, and create positive interactions that leave a lasting impression. This is a fantastic opportunity for a proactive leader passionate about customer success and team development.

Duties

Lead, supervise, and motivate a diverse customer service team to meet and exceed performance targets
Manage daily operations, ensuring timely resolution of customer inquiries through multiple channels including phone, email, and chat
Develop and implement training programs to enhance team skills in communication, negotiation, and problem-solving
Monitor team performance using analysis skills to identify areas for improvement and implement effective solutions
Foster a positive team environment by providing ongoing feedback, coaching, and recognition
Collaborate with cross-functional teams on projects related to process improvements and customer experience enhancements
Handle escalated customer issues with professionalism and tact, ensuring satisfaction and retention

Experience

Proven supervisory or supervising experience in a customer service environment with demonstrated leadership capabilities
Strong management skills with the ability to organize workflows and prioritize tasks effectively
Skilled in negotiation and sales techniques to upsell or promote additional services when appropriate
Event planning / hosting a plus

We value energetic professionals who thrive on having fun and creating positive atmospheres for our team and guests!

Pay: $22.00 - $25.00 per hour

Expected hours: 34.0 per week

Benefits:

Employee discount

Work Location: In person

Jowler Creek Vineyard & Winery

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