Position Summary:

We are seeking a motivated and detail-oriented Customer Success & Wine Content Associate to support both customer service and marketing operations.

This role combines day-to-day customer support, order and shipping coordination, and wine-focused content writing. The ideal candidate has a passion for fine wine, strong communication skills, and the ability to manage multiple administrative and customer-facing tasks efficiently and professionally.

For someone looking to build a career in the fine wine industry, this role offers a strong foundation and opportunity for growth.

Key Responsibilities

Manage and support day-to-day customer service operations, including order processing, address validation, and shipping coordination.
Provide professional and responsive customer service via phone and email communications.
Write and edit wine-focused content for email campaigns, product pages, website content, and other marketing initiatives.
Develop and apply wine knowledge to confidently assist customers and support sales activities.
Contribute to a productive team environment by fostering cooperation and organization across departments.
Support updating wine ratings and product data in Fishbowl (Inventory Management System).

Qualifications:

Minimum 2 years of experience in customer service, retail management, or office administration.
2+ years of professional content writing, copywriting, or related writing experience.
Strong organizational and multitasking skills with attention to detail.
Excellent written and verbal communication abilities.
Proficiency in Microsoft Office, CRM systems, databases, and inventory software (Fishbowl and HubSpot experience is a plus).
Experience in ecommerce or fulfillment operations preferred.
Passionate about wine, with WSET or similar certification considered an advantage.

Compensation and Benefits

$26-31/hour + Discretionary Quarterly Bonus of up to 20%.
8 Paid Holidays, plus 2 Floating Holidays (Effective Immediately).
10 days Personal Time Off (PTO), accrued semi-monthly, no waiting period.
Health Insurance, Vision & Dental Insurance, (effective after 30-day waiting period).

Conclusion:

We are looking for someone who brings professionalism, kindness, curiosity, and a growth mindset to the role. The ideal candidate is a collaborative team player who is eager to develop their knowledge of fine wine and contribute across both customer success and marketing.

***Passing Drug Screening and Background Check is Required***

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Customer Success & Wine Content Associate