Over three generations, the Lawlor-White Family has produced more than 50 unique red, white, and fruit wines. Join our team to engage with customers through wine tastings while providing them with a memorable experience in the charming town of historic Galena, IL.

Wage: $14/hr (average associate salary with tips and bonuses: $14-25)

Benefits / Perks: Employee discount, tips, sales bonuses, 401(k) matching, flexible schedule, paid training, eligible for raise after 90 days, paid team meetings, take home one bottle of "wine of the month" each month, ability to work at either Downtown or Vineyard location.

Hours: Flexible work schedule, some weekends required, Monday-Friday shifts, 8 hour shifts

About the Postion: Under the general direction and direct supervision of our Tasting Room Managers, Tasting Room Associates are the initial contact for visitors to Galena Cellars and are responsible for promoting the sale of wine and food by providing consumers with a meaningful experience through excellent hospitality and interpersonal skills. The successful candidate will be a charismatic, driven individual.

RESPONSIBILITIES

Greets all visitors of Galena Cellars, pours wines for tasting, discusses wine, and responds to customer questions as appropriate
Enjoys communicating with members and guests of Galena Cellars
Ensures that every visitor enjoys their wine tasting experience and leaves with a very high impression of our wines and brand
Is willing to learn and become knowledgeable about wines, accurately describe wines, winemaking techniques, winery history, and unique aspects of wine
Effectively promotes and softly sells wine and wine club memberships to guests
Promotes sales of food items from the restaurant menu
Presents menu and answers all questions from guests
Ensures all guests are served in a timely manner
Handles routine purchasing transactions, including operating the cash register, accounting of daily sales, and processing returns and discounts
Maintains clean bars, tables, and work areas including glassware and bar and tasting room equipment.
Takes the initiative for self-development in the areas of our wines, brand, general hospitality, and for acquiring effective sales techniques
Assists in facilitating shipping of wine to customers and meets all compliance and regulatory requirements of wine shipments
Works with Tasting Room Manager to maintain a great tasting experience while upholding brand image standards
Represents winery at outside functions as needed
Other duties as assigned

JOB REQUIREMENTS

Shows commitment to excellence and high standards in work environment
Expresses interest in the wine industry and wants to grow wine knowledge and skillset by participating in team educational enrichment activities, including staff tastings and discussions.
Consistently demonstrates outstanding customer service skills, poise, and tact in working with the public
Proven ability to effectively and appropriately communicate with diverse client groups
Possesses and maintains professional appearance and demeanor
Enjoys collaborating with others in a strong team environment
Is flexible; can manage constantly changing priorities with enthusiasm
Is fluent in English
Has high school diploma or GED
Must be at least 21 years of age
Able to work weekends, nights, and holidays

PHYSICAL REQUIREMENTS

Ability to lift and move 40-45 pounds repeatedly (a case of wine)
Ability to stand and walk for long periods of time
Ability to effectively stock wine, liquor, and beer; ability to set-up and break down procedures, equipment, etc., and ability to utilize dolly cart and to assist in moving heavy objects.

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Galena Cellars Vineyard

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Tasting Room Associate