Job Description:

At Domaine Serene, every moment is crafted to feel extraordinary. As the heart of Oregon’s Dundee Hills and a global leader in Oregon and Burgundian winemaking excellence, we believe hospitality is not just a service but an art form that shapes how guests connect with our wines, our estates, and our legacy.

We are searching for an Assistant Hospitality Manager who brings genuine warmth, impeccable professionalism, and an energizing spirit to our Clubhouse team. Someone who lives for creating remarkable experiences, thrives in a fast-paced luxury environment, and finds joy in leading others to deliver unforgettable guest journeys.

In this role, you will help guide the daily rhythm of our iconic estate, welcoming guests into a world where precision, beauty, and thoughtful service set the tone. You will collaborate with passionate leaders, elevate standards of excellence, and inspire a talented hospitality team to bring our brand vision to life through every interaction. Proactive problem solving, natural mentor-style, and a champion of high touch service are attributes that make the person a natural fit for this opportunity!

If you find fulfillment in making every guest feel seen, welcomed, and valued, you will flourish in this role. Come shape the next chapter of hospitality at Domaine Serene, where every guest matters, every detail counts, and every day brings the opportunity to create something exceptional.

Role and Responsibilities

Performance

• Oversee all guest-facing floor operations including service, sales, guest flow, merchandising, and Guesthouse check-ins

• Drive revenue by meeting or exceeding targets through sales initiatives, wine club acquisition, and guest engagement

• Ensure accuracy across operating systems including Commerce7, Tock, WebRezPro, and merchandise procurement

• Maintain reporting related to tasting room visitation, Guesthouse occupancy, merchandise sales, and contribution to overhead

• Partner with Clubhouse leadership to forecast labor and support staffing models

• Serve as Manager on Duty and lead opening and closing procedures

People

• Support onboarding, training, and development of hospitality staff

• Manage daily staff deployment and service pacing

• Provide coaching, performance feedback, and real-time service recovery

• Oversee digital guest communications and Guest House housekeeping coordination

Programs & Projects

• Support Wine Club engagement and Guest House operations

• Assist with merchandise program execution and inventory systems

• Support private event execution and cross-functional initiatives

• Uphold wine sampling procedures and inventory accuracy

Purpose

• Uphold Domaine Serene brand standards and service expectations

• Foster a culture of accountability, mentorship, and continuous improvement

• Represent Domaine Serene with professionalism at winery events

Equal Opportunity & Pay Transparency Statement

Domaine Serene Vineyards & Winery, Inc. is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by law.

In compliance with Oregon pay transparency requirements, the salary range for this position is $65,000 – $70,000 annually. Final compensation will be determined based on experience, qualifications, and internal equity.

Domaine Serene Vineyards & Winery

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Assistant Hospitality Manager