Job Summary

The Tasting Room Host plays a vital role in delivering exceptional experiences for guests by providing personalized wine education, showcasing our vineyards and winemaking processes, and driving sales. This position requires a dynamic individual who thrives in both independent and team settings, demonstrating a passion for wine, hospitality, and creating memorable moments. As a representative of our brand, the Host combines professionalism with a warm, approachable demeanor to embody the essence of our tasting room.

Duties & Responsibilities

Sales Excellence

Lead engaging wine tastings that highlight the story behind each bottle, including vineyard practices and winemaking techniques.
Guide guests in selecting wines and making purchases, ensuring their needs and preferences are met.
Consistently seek opportunities to close sales, recognizing that sales are integral to exceptional service.
Take ownership of achieving key goals, including wine sales, wine club memberships, and guest data collection.
Actively promote wine club memberships, special events, and unique guest experiences.

Customer Service Expertise

Anticipate guest needs and deliver an elevated hospitality experience that feels tailored to each visitor.
Build authentic connections with guests to foster loyalty and enhance their overall experience.
Demonstrate a positive, can-do attitude and enthusiasm in every interaction.
Collaborate with the hospitality team to ensure a seamless, high-quality guest experience from arrival to departure.
Stay informed about wine offerings, promotions, and upcoming events to provide accurate and engaging information.
Strive for service & time management consistency as a part of our BCo mantra of exceptional hospitality

Wine Knowledge & Education

Cultivate a passion for wine education, continuously building knowledge about our wines, vineyards, and winemaking philosophy.
Actively participate in internal wine education sessions and seek opportunities for ongoing learning.
Exhibit confidence and expertise when discussing wine, creating a meaningful and informative experience for guests.

Professionalism

Maintain a polished and professional appearance, understanding that presentation is key to exceptional service.
Exhibit professionalism in behavior, avoiding distractions such as personal phone use or back-of-house activities in guest-facing areas.
Communicate with guests and peers using a friendly, respectful tone at all times.

Operational Proficiency

Show competence and comfort with point-of-sale (POS) systems, including ringing up sales, processing shipments, and managing customer accounts.
Solve problems efficiently and exhibit coachability to adapt and improve as needed.
Take initiative to manage opening and closing tasks, including setting up, restocking wine, clearing tables, and maintaining cleanliness.
Demonstrate adaptability and teamwork in a fast-paced environment, collaborating with colleagues to meet the needs of the business.

Qualifications

Previous experience in hospitality, customer service, or a related field preferred but not required.
Strong passion for wine and a desire to learn more about winemaking and hospitality.
Excellent communication, interpersonal, and relationship-building skills.
Ability to multitask and thrive in a fast-paced environment.
Professional demeanor, positive attitude, and strong work ethic.
Flexibility to work weekends, holidays, and evenings as needed.
Must be at least 21 years of age.
Proficiency or willingness to learn POS systems and operational tools.

Physical Requirements

While performing the duties of this job, the employee is frequently required to:

Lift and carry up to 40 pounds.
Stand and remain on their feet for a full shift (6-8 hours).
Exhibit a full range of motion, including bending, lifting, and twisting.

Bundschu Company

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Winery Tasting Room Host