Do you remember a time when workplace conflict was rare, or at least handled differently? I sure do.
It wasn’t that long ago where, it seemed, people were more willing to engage in a direct conversation to resolve their differences. The trend over the last few years, however, shows that incivility has been on the rise…rampantly. This is supported by many studies – just Google it and you’ll see.
The Rise of Incivility at Work
Incivility is so significant that SHRM even has a Civility Index that tracks this on a quarterly basis. A recent SHRM report stated that 76% of U.S. workers reported experiencing or witnessing incivility in the last month of 2024, and a 21.5% increase in the first quarter of 2025. In our work as HR consultants, we often see long, angry emails and complaints to management that point blame at others without offering solutions or acknowledging one’s own role. As a result, our workforces are suffering from increased tension and reduced productivity.
Why Employers Must Step In
I think we all know that this decline in civility is a broader societal issue, but organizations can and must play a crucial role in reversing the trend. Reclaiming a respectful and civil work environment is essential for the health of your employees and the success of your business. According to this Fortune article, failure to act on incivility and toxic behavior costs U.S. employers $2.1 billion each day!
Why is Civility in the Workplace Important?
- It improves worker morale, job satisfaction, productivity, and employee retention
- It reduces stress and conflict
- It can become a competitive advantage for the organization
- It can increase the company’s bottom line
The Path to Reclaiming Civility
We know that it takes far longer to build a culture than it takes to tear one down, so interceding early is the best path forward. Reclaiming civility requires more than just telling people to be nice to each other. It requires a thoughtful, proactive approach that is modeled from the top down.
Leadership Sets the Tone
The effort to reclaim civility begins with leadership. Leaders not only need to buy into the initiative but also model the respectful behavior they want to see. When a leader handles conflict with grace, listens to different perspectives, and holds themselves accountable for their actions, it sets a powerful precedent for the entire organization.
Embed Respect into Training Programs
Once leadership is on board, you can build a culture of respect through training. This isn’t a ”one-and-done” training; it’s a program designed for all employees and for the supervisor/manager group to develop key skills over time. It builds in components of emotional intelligence, how to be an active listener, and how to have a difficult conversation. Combined, these skills empower employees to address challenges respectfully and productively, which is good for both the workforce and the company.
The Cultural Impact of Civility
When employees feel valued and respected for their unique perspectives and contributions, it makes for a stronger and more collaborative environment. By actively promoting a culture of respect, you create a workplace where your differences are a source of strength, not a point of strife.
A Culture Shift is Possible
The erosion of civility in our society and in the workplace is a serious issue, but it is not irreversible. By prioritizing leadership buy-in, implementing a well-planned training program, and building a culture of respect, organizations can reclaim a more positive and productive work environment where everyone feels valued. The goal is to return to a workplace where the most complex issues are not avoided but are instead met with courage, respect, and a willingness to work together.
Ready to Lead the Change? Call The Personnel Perspective!
Not sure where to start? The Personnel Perspective can help. TPP has highly trained consultants who work with businesses on these types of issues every day; we are here to support your business. Learn the conflict resolution strategies Sonoma County to keep your workplace running smooth and civil.
Call us today at (707) 576-7653 or contact us online now to discuss your goals and explore how we can assist.