Jefferson Vineyards Associate
Job Purpose
The Jefferson Vineyards Associate provides customer service in a wine and history focused retail environment. The Associate also assists with inventory and retail fulfillment. This position ensures that Jefferson Vineyards is a welcoming destination with a rich and memorable experience for our visitors.
Essential Functions
Tasting Room Operations
o Open and close the retail areas for service: Set up the bar areas, open bottles, install pourers, open the gate, and ensure Tasting Room areas are ready for service.
o Print or copy menus used for daily operations.
o Quality control of IT hardware daily, ensuring all digital equipment is charged and functioning properly.
o Maintain cleanliness of the Tasting Room, trash removal, glassware polishing, wiping down restrooms, dusting, and other cleaning tasks.
o Set up, pour, and break down events, including music, internal and special events. o Maintains organization and cleanliness of all supply storerooms.
Customer Service
o Greet and provide guests with information on products and services.
o Serve wine and related products to in-person guests.
o Sell products: wine, non-wine (to include retail food sales), and Wine Club memberships.
o Educate visitors on Jefferson Vineyards' history and winemaking.
o Process Tasting Room, online, and Wine Club orders and payments.
o Communicate issues regarding customer orders and requests, including Wine Club-related.
o Document customer service complaints and resolutions digitally.
o Check the Tasting Room Voicemail and respond to messages daily.
o Read and answer the Tasting Room and Wine Club email.
o Maintain the cleanliness of our guest and retail areas.
Inventory and Fulfillment
o Pull, print, and pack online and Wine Club orders.
o Update Wine Club membership profiles and document changes.
o Inventory wine and non-wine products in the retail areas.
o Physically and digitally move inventory and record transfer.
o Stock retail and storage spaces.
o Distribution and Wine Club order fulfillment.
o Maintain stock levels of customer areas – Tasting Rooms.
Other Duties as assigned
Knowledge, Skills, and Abilities •
Retail sales experience required; wine knowledge preferred.
- Point of Sale knowledge or willingness to learn.
- Familiarity with Microsoft programs and general computer skills.
- Flexible and cheerful outlook.
- Ability to describe wines and winemaking techniques.
- Willingness to learn and educate customers on our wines and history.
- Knowledge of wine and ability to accurately describe wine.
Physical Demands and Work Considerations
- Monticello and Jefferson Vineyards are located in interior and exterior environments and walking on steep and uneven ground is necessary.
- Monticello and Jefferson Vineyards are open 363 days a year.
Based on staffing and forecasted sales, non-traditional shifts such as early mornings, late evenings, weekends, holidays, or split shifts may be required.
- Ability to work signature major events and most holidays, including 4 th of July.
- Standing on hard surfaces at Jefferson Vineyards for long periods is required.
- Must adhere to all Foundation policies, including dress code requirements.
- Ability to work outside in weather conditions, including inclement weather.
- Ability to lift 40 lbs repeatedly, push and pull weight repeatedly, and twist and turn wrist to open wine bottles and polish glassware.
- Must be able to sell/serve alcoholic beverages (18+) legally.
- Must be able to work in a team environment.
